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Due to a lock closure, we were transferred from Jasper to Ruby from a deluxe balcony suite to a balcony suite. We found a cheque from Scenic on our return home without a covering letter and were disappointed with the amount since it was far smaller than the one received from Emerald (this was for a much smaller inconvenience caused by low water levels in 2015). The suite on the Jasper was very nice except for a tiny basin which made it difficult to shave without bumping into the shelf above the basin. The basin on the Ruby was far better in size. On this trip the gentle walkers should have been assigned to a coach before leaving the ship rather than trying to find the right group when all the coaches arrived at their destination on shore. At least one tour guide was unsympathetic to the "gentle" group and was more concerned in covering her tour at a normal pace. We hoped to see the horses in action at the Spanish riding school in Vienna but nobody told us the horses rest on Mondays even though we booked this option months ahead!! Other than the above, the excursions were very interesting, entertainment on board was very good (except for the pair from Vienna who did not perform much Viennese songs). The waltz lesson and the Sound of Music features were particularly very good. Great care was taken with respect to our diet which included a daily printout of what is allowed from the menu. In both ships, the cabin crew were first class. Disembarkation was very well organised. It would be better to include port charges in the price of a tour rather than be surprised at the time of booking about the extra cost.

Downgraded to a Second Ship

Scenic Jasper Cruise Review by MarleneAlfred

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Trip Details
  • Sail Date: June 2019
  • Destination: Europe
Due to a lock closure, we were transferred from Jasper to Ruby from a deluxe balcony suite to a balcony suite. We found a cheque from Scenic on our return home without a covering letter and were disappointed with the amount since it was far smaller than the one received from Emerald (this was for a much smaller inconvenience caused by low water levels in 2015). The suite on the Jasper was very nice except for a tiny basin which made it difficult to shave without bumping into the shelf above the basin. The basin on the Ruby was far better in size.

On this trip the gentle walkers should have been assigned to a coach before leaving the ship rather than trying to find the right group when all the coaches arrived at their destination on shore. At least one tour guide was unsympathetic to the "gentle" group and was more concerned in covering her tour at a normal pace.

We hoped to see the horses in action at the Spanish riding school in Vienna but nobody told us the horses rest on Mondays even though we booked this option months ahead!!

Other than the above, the excursions were very interesting, entertainment on board was very good (except for the pair from Vienna who did not perform much Viennese songs). The waltz lesson and the Sound of Music features were particularly very good.

Great care was taken with respect to our diet which included a daily printout of what is allowed from the menu. In both ships, the cabin crew were first class. Disembarkation was very well organised.

It would be better to include port charges in the price of a tour rather than be surprised at the time of booking about the extra cost.
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Cabin Review

Cabin BD 215
Due to a lock closure, we were transferred from Jasper to Ruby from a deluxe balcony suite to a balcony suite. We found a cheque from Scenic on our return home without a covering letter and were disappointed with the amount since it was far smaller than the one we received from Emerald (this was for a much smaller inconvenience caused by low water levels in 2015). The suite on the Jasper was very nice except for a tiny basin which made it difficult to shave without bumping into the shelf above the basin. The basin on the Ruby was far better in size.

Port & Shore Excursion Reviews