We wanted to go on a 7 night cruise and try another Princess cruise. We had gone on a 7 night Princess cruise in December and it was wonderful and wanted to see if all of the ships were great. Embarkation was great and went smoothly. We always get there before they say you are supposed to and they were ready for us!
The ship is clean, nice and had plenty of places to sit and relax. There are also many pools and hot tubs around the ship that are great. There is a children's water play area with a pool and hot tub (and bar for adults) in addition to the regular pool. There is also an exclusive adult pool near the gym and that was in addition to the Sanctuary (additional cost per day).
We had an interior cabin and it was fine for 2 people! A very soft bed and comfortable pillows. Our steward was wonderful, helpful and kind.
The evening dining was delicious! This was one area that was better than on the Royal Princess! The food was hot when it arrived. Our serving staff was excellent and always had the best recommendations. They were very accommodating even when we asked for a few little extras.
The comedian on board was fantastic. I would like to hear him again!
The gym was well equipped and the equipment was in good order.
While on board we only had problems the first day or two. When we went to the Customer service area the staff who tried to help us were arrogant and not helpful. We went back later that day to ask for help (on the same matter) and that staff member sent us somewhere else. When that was not resolved I went back to tell them it was still a problem they shrugged and apologized and went to another customer. The general attitude of the staff on board seemed to be "do your job" not "take care of the customer while doing your job." I say that but then there are exceptions: the dining staff, our steward and the hospital staff!
The first morning of our cruise I fell and hit my spine. I didn't think it was an issue until Wednesday evening when I began to have back spasms. By Friday morning I was in extreme pain and went to see the ship doctor. All of the staff of the hospital were wonderful. The front desk was fantastic. The nurse was excellent. The doctor was fantastic. The price was not exorbitant and then our ship insurance will take care of that!
Interior cabins are usually small but you know that when you book them. This one is comfortable! The bed is nice and comfortable and so are the pillows. The bathroom is a nice size and I like shelves and the shower. It also had plenty of hot water.