Have previously cruised on P and O Britannia and loved it, so I chose a cruise of the Med on Arcadia, the itinerary was important.....but we were emailed 4 days prior to sailing with a changed itinerary as Arcadia was damaged and they would repair her in Malaga, so Messina was removed from our itinerary, so they could repair Arcadia in Malaga!
So off we sailed on a faulty ship, and the repairs lasted 3 and a half days. So one can only say that P and O repaired their ship during the holidaymakers time. 3 and a half days stuck in Malaga, I could have taken a mini break for £300!
Day 3 Norovirus breaks out. I am told that although a cleaning person was sent to the cabins of the sick and a questionnaire was pushed under the door, the sick were not checked over by a doctor unless a private consultation was requested at private medical prices!! Incredible.....as the virus was gifted to passengers on board.
Food was dreadful, cooked by amateurs it seemed and very often inedible, oh well there was always the cheese and biscuit option.
Indifferent service by tired overworked staff.
Lack of communication from the Captain and medical team.
Intercom systems that didn't work, so important announcements were missed.
Sloppy cleaning of tables in the buffet and outside deck areas, no wonder the virus took hold.
Dreadful experience and deplorable PR.
Cabin was good. Cabin steward was professional at all times and did a good job.