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We have cruised with Azamara several times. After a very disappointing cruise in March, we decided to give it one more try. Azamara is no longer a luxury cruise line. The food was very disappointing and mediocre. The only decent meal we had in the main dining room was the sea-day buffet. The dinner buffets in Windows cafe ranged from outstanding to terrible. Although this was an Alaska cruise, we were never served crab and were offered Alaskan salmon only once. The food is better on Celebrity, and in a different class altogether on Oceania. Our cruise was originally scheduled to dock in Haines, but the port was eliminated. We did not get a price adjustment from Azamara or an alternate port, just another sea day. We had less than optimal dock sites in Icy Strait Point (tendered), Juneau and Ketchikan. Juneau had a free shuttle. The internet was incredibly slow. Also, due to their “upgraded” system, there was no way to tell how many minutes you used each time you logged on and off. Your minutes disappeared with no documentation of where they went. The White Night was a joke. No more grilled lobster tails. Instead, lukewarm seafood kebabs with a small piece of lobster, a shrimp, a scallop, and large chunks of fish. It was very windy, and many folks opted to eat inside. We were in Victoria on Canada Day, and the fireworks were supposed to be an added attraction to the White Night festivities. However, they were difficult to see from the ship. The liquor brands included in the complimentary package are low end. You get better choices with the Classic package on Celebrity. The cruise director, Ernest, was excellent. All of the ship’s singers and dancers were very talented. The entertainment was very good. The ship excursions we took ranged from average to excellent. We especially enjoyed the Sitka raptor center and Sitka tour and the Mendenhall Glacier and Salmon Bake. The salmon was grilled over coals with a maple glaze. Best food we had on the cruise. Our room was a standard balcony cabin. The bedding was great. Our shower had mold on the floor when we first got to our cabin. It was not removed until we complained to Guest Relations. Other than that, the cabin was very good. The service in the main restaurant was very poor. I always had to ask to get my water refilled. The menu was uninteresting. The daily chef’s specials were the same as the entrees served at the dinner buffet in Windows. Azamara used to be our favorite cruise line. It no longer is. The brand has been cheapened and it’s no longer a luxury cruise line.

No Longer a Luxury Cruiseline

Azamara Quest Cruise Review by connellsville

5 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Alaska
  • Cabin Type: Club Veranda Stateroom
We have cruised with Azamara several times. After a very disappointing cruise in March, we decided to give it one more try. Azamara is no longer a luxury cruise line. The food was very disappointing and mediocre. The only decent meal we had in the main dining room was the sea-day buffet. The dinner buffets in Windows cafe ranged from outstanding to terrible. Although this was an Alaska cruise, we were never served crab and were offered Alaskan salmon only once. The food is better on Celebrity, and in a different class altogether on Oceania. Our cruise was originally scheduled to dock in Haines, but the port was eliminated. We did not get a price adjustment from Azamara or an alternate port, just another sea day. We had less than optimal dock sites in Icy Strait Point (tendered), Juneau and Ketchikan. Juneau had a free shuttle. The internet was incredibly slow. Also, due to their “upgraded” system, there was no way to tell how many minutes you used each time you logged on and off. Your minutes disappeared with no documentation of where they went. The White Night was a joke. No more grilled lobster tails. Instead, lukewarm seafood kebabs with a small piece of lobster, a shrimp, a scallop, and large chunks of fish. It was very windy, and many folks opted to eat inside. We were in Victoria on Canada Day, and the fireworks were supposed to be an added attraction to the White Night festivities. However, they were difficult to see from the ship. The liquor brands included in the complimentary package are low end. You get better choices with the Classic package on Celebrity.

The cruise director, Ernest, was excellent. All of the ship’s singers and dancers were very talented. The entertainment was very good. The ship excursions we took ranged from average to excellent. We especially enjoyed the Sitka raptor center and Sitka tour and the Mendenhall Glacier and Salmon Bake. The salmon was grilled over coals with a maple glaze. Best food we had on the cruise.

Our room was a standard balcony cabin. The bedding was great. Our shower had mold on the floor when we first got to our cabin. It was not removed until we complained to Guest Relations. Other than that, the cabin was very good.

The service in the main restaurant was very poor. I always had to ask to get my water refilled. The menu was uninteresting. The daily chef’s specials were the same as the entrees served at the dinner buffet in Windows.

Azamara used to be our favorite cruise line. It no longer is. The brand has been cheapened and it’s no longer a luxury cruise line.
connellsville’s Full Rating Summary
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Cabin Review

Club Veranda Stateroom
Cabin V2 7044
The cabin is standard size for a veranda stateroom. The bedding is top quality and very comfortable. The new shower fixtures are easy to use and include a detachable shower wand. Until we complained to management, there was visible mold on our shower floor. The mold was subsequently removed. Our cabin stewards did a great job taking care of our room.
Deck 7 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Wildlife Tour
    Tour to see Alaskan brown bears and eagles. Saw one brown bear and one eagle from a distance. Included a short walk through the forest. Overpriced for what we did and saw.
    View All 64 Wildlife Tour Reviews
  • Mendenhall Glacier
    Great tour to the Mendenhall Glacier. Had time to walk to waterfall and see stunning views of glacier. Also included a salmon bake, with Alaskan salmon grilled over a wood fire. Excellent salmon.
    View All 876 Mendenhall Glacier Reviews
  • Kenai Fjords National Park
    We did the six hour Kenai Fjords Cruise with Salmon Buffet. The cruise was excellent. We saw sea otters, seals and orcas, along with a calving glacier. The seating is excellent, and you can move freely about the boat. The food was very good for a tour boat.
    View All 36 Kenai Fjords National Park Reviews
  • SeaLife Center
    The Alaska SeaLife Center is a marvelous aquarium, especially if you have children. You can see native Alaskan sea birds, seals, sea lions and fish. The sea life is well-displayed in its natural habitat.
    View All 20 SeaLife Center Reviews
  • City Tour
    Visited raptor center. Toured Sitka city. Saw dance performance of Russian dancing. Visited national park. Saw many totem poles and took a walk through the forest.
    View All 28 City Tour Reviews
  • Wildlife Tour
    Visit to raptor center and national park included with city tour. National park is gorgeous and there’s an easy trail through the park to look at totem poles.
    View All 37 Wildlife Tour Reviews
  • White Pass Scenic Railway
    Excellent train ride through the Alaskan wilderness on a vintage train. Beautiful scenery.
    View All 1,085 White Pass Scenic Railway Reviews
  • Vancouver
    We were picked up at the cruise port. Small van tour. Our driver first took us to Stanley Park. Then we headed out of the city to Shannon Falls. We spent 40 minutes at the waterfall. The drive is very scenic. We continued on to Whistler. The Peak-to-peak gondola ride is not included in the tour price. It is a must see if you like beautiful mountain vistas and well worth the price. Or you can hike the trails in Whistler for free. We spent four hours in Whistler, which is ample time to ride the gondolas and ski lifts and enjoy the mountain scenery. On the way back to Vancouver, we made some stops for photos.
    View All 12,802 Vancouver Cruise Port Reviews
    View Cruise Critic's Vancouver Cruise Port Review
  • Butchart Gardens
    Took bus from near Empress Hotel to Butchart Gardens. Gardens are beautiful. Roses were in full bloom. Also, delphiniums, foxgloves and hydrangeas. Japanese Garden is very serene. Tour includes transportation to garden and back, plus admission to Butchart Gardens.
    View All 270 Butchart Gardens Reviews