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Chose NCL for Activities to entertain a 13 year old boy, amenities for two 80 year olds. Destination to beautiful Bermuda. The ship was at capacity; much too crowded for our party of 5. LONG lines on all kid friendly activities. Most shows sold out. Specialty dining reservations extremely difficult to make. Childrens pool too small and too crowded. Would suggest including a tween/teen pool, or allowing tween/teen time in adult pool. The ship lack the ability to accommodate so many travelers. Guest services staff not empowered to solve issues; simply offer smiles, apologize and re-iterate that the experience was fully booked. Long lines at guest services. Long waits at elevators. Bars not adequately staffed. Staff told us several times the ship was crowded and sailing at capacity. 13 year old spent more time in cabin reading than opting to wait to participate in activites. He did not consider his time on board as fun/vacation. We LOVED our dining experience at Manhattan Room, Moderno and Cagneys; Cagneys and Moderno not our first choice. First choice Tapenyaki, sold out. Beyamo sold out. Beverly at Tapenyaki most helpful representative. LaCucina, noisy, average food, hair found in sons pizza. Eddie our steward, Excellent. Excellent experience with K & S watersports...parasailing excursion on land not available thru NCL. Also beach day at Elbow beach, booked through resortforaday. Snorkeling Catamaran excursion booked thru NCL, thoroughy enjoyed by all. Information before cruise not forthcoming unless we called. Couldn't book dining for 5. yet on board, couldn't reserve dining for less than 8. Many opportunities and emails received to spend more money for upgrade. Onboard WIFI minutes not explained. We thought we'd be able to talk among our five travellers. This requires a $10/day/person fee. On board bowling, $6 per game. Gaming pass for the week....$170. All onboard charges applied to credit card....if paid with a travellers check would result in waiting on a line to "cash out" at the end of our trip. Disembarking goes quickly....a problem if you have a car service reserved to get you. Needed to leave cabin at 8:30am; yet our disembarking time 9:45am. We were told to plan luggage would be available 10:30. It was available at 9:15.

VERY DISAPPOINTED

Norwegian Escape Cruise Review by mwins

3 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Bermuda
  • Cabin Type: Mid-ship Balcony Stateroom
Chose NCL for Activities to entertain a 13 year old boy, amenities for two 80 year olds. Destination to beautiful Bermuda.

The ship was at capacity; much too crowded for our party of 5. LONG lines on all kid friendly activities. Most shows sold out. Specialty dining reservations extremely difficult to make. Childrens pool too small and too crowded. Would suggest including a tween/teen pool, or allowing tween/teen time in adult pool. The ship lack the ability to accommodate so many travelers. Guest services staff not empowered to solve issues; simply offer smiles, apologize and re-iterate that the experience was fully booked. Long lines at guest services. Long waits at elevators. Bars not adequately staffed. Staff told us several times the ship was crowded and sailing at capacity. 13 year old spent more time in cabin reading than opting to wait to participate in activites. He did not consider his time on board as fun/vacation.

We LOVED our dining experience at Manhattan Room, Moderno and Cagneys; Cagneys and Moderno not our first choice. First choice Tapenyaki, sold out. Beyamo sold out. Beverly at Tapenyaki most helpful representative. LaCucina, noisy, average food, hair found in sons pizza.

Eddie our steward, Excellent.

Excellent experience with K & S watersports...parasailing excursion on land not available thru NCL. Also beach day at Elbow beach, booked through resortforaday. Snorkeling Catamaran excursion booked thru NCL, thoroughy enjoyed by all.

Information before cruise not forthcoming unless we called. Couldn't book dining for 5. yet on board, couldn't reserve dining for less than 8. Many opportunities and emails received to spend more money for upgrade.

Onboard WIFI minutes not explained. We thought we'd be able to talk among our five travellers. This requires a $10/day/person fee.

On board bowling, $6 per game. Gaming pass for the week....$170.

All onboard charges applied to credit card....if paid with a travellers check would result in waiting on a line to "cash out" at the end of our trip.

Disembarking goes quickly....a problem if you have a car service reserved to get you. Needed to leave cabin at 8:30am; yet our disembarking time 9:45am. We were told to plan luggage would be available 10:30. It was available at 9:15.
mwins’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 13 to 15
Service
Onboard Experience
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Cabin Review

Mid-ship Balcony Stateroom
Cabin BB 13260
cabin location okay. Often heard noise overhead. Toilet difficult to flush. A/C difficult to regulate....room either too cold or too stuffy
Deck 13 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews