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Seven Seas Mariner Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
386 Reviews

Terribly Disappointing

Seven Seas Mariner Cruise Review by allegrobunk

47 people found this helpful
Trip Details
  • Sail Date: Jun 2019
  • Destination: Alaska

We chose this cruise and ship because we had been on the same ship with a different itinerary less than 2 years ago. We even chose the same room. We were told that the ship had been refurbished. Not so, at least in our cabin. So many things were wrong that it is hard to know where to begin. We boarded the ship at 2PM and didn't get our luggage until 5:30PM. The staff was all flustered. Something was off with the staff the whole voyage.

Our cabin had stains on the carpet, rust on the balcony and lots of mold. The service at the restaurants was awful. The staff was inattentive and didn't clear tables, so we all ended up waiting or sitting at dirty tables. We had lots of trouble with our reservations at the specialty restaurants. The food was decent, but not terrific.

Even on the first night, when the staff was introduced, they were not "on." Something felt off the whole voyage.

We were supposed to leave Ketchikan at 4PM and didn't leave until 4am, so we missed all of our excursions and one whole day in port. That left us at sea for 3 out of 6 days. We got little in the way of an explanation and were each offered a voucher for $750 good on another cruise. Who would want to take another Regent cruise after this one...Viking is so much better and we are very avid high end travelers...


allegrobunk's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
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Shore Excursions
Service
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Cabin Review

Cabin Veranda Suite 981

Lay out was excellent, but the carpet was very dirty and there were rust stains and mold leading out to the balcony.


Port & Shore Excursion Reviews

Ketchikan

Best excursion of the trip. Great crab lunch.

Skagway

wonderful hike and independent guide was terrific.


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allegrobunk
2 Reviews Written
47 Helpful Votes
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