Our cabin flooded through no fault of our own. We were sitting on the balcony and not aware of all the water until we went inside. We immediately called Guest Services to inform them about what was happening. From that point forward, dealing with the staff was bizarre for the duration of the cruise.

It was our second time to sail on the Koningsdam this year (2019). During our first sailing, I'd noticed how robotic and impersonal a lot of the staff appeared to be. Many of the employees we encountered throughout the ship spoke to us in a strange sing-song voice that I suppose was meant to be pleasant. I don't know if they are trained to do this, but it's highly annoying and fake.

When I informed the woman on the phone about the flooding, she replied in that weird sing-song voice. I felt like I was talking to a robot who didn't really grasp that water was rapidly flooding our cabin. After waiting ten minutes and moving all our luggage and souvenirs stored under the bed, I called back to inquire why it was taking so long. Again, I felt like I was talking to a robot. Read more