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Crystal Serenity Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
286 Reviews

Above and Beyond

Crystal Serenity Cruise Review by Jimbola

38 people found this helpful
Trip Details
  • Sail Date: Jun 2019
  • Destination: Norwegian Fjords
  • Cabin Type: Deluxe Stateroom with Verandah

Our third Crystal cruise did not disappoint. We went from Iceland to the fjord of Norway to Copenhagen, and I would highly recommend this route as it was spectacular in every way, and the Crystal Serenity was simply the best. Impeccable service, cuisine, facilities, entertainment- there cannot be a better cruise line than this.

I am a customer service expert, so I have high standards and Crystal surpassed every expectation. Every single item of cuisine at every single meal or snack was exceptional. They even had a wonderful variety of sugar-free and gluten-free treats which were most welcome for those of us with dietary restrictions. The staff handled all that with ease and a smile.

Every single staff member from the gangplank to the crew to the waiters to the stewardesses were delightful and the best you will ever experience. Really marvelous service.

The entertainment was way beyond what I was expecting, and there were informative lectures and movies, and so much more. They even had the astronaut who rescued the Hubble Space Telescope giving talks. Very impressive. They imported a number of special guests performers, and the in-house artists were all world class too.

The excursions, while expensive, and extra, were ll top notch and absolutely beautiful. The fjords are astonishing and spectacular.

The ship has been nicely refurbished and is spacious, bursting with every possible amenity, planet of space. There is so much to do, or not do, that every taste will be satisfied. The spa and fitness center were excellent and spacious. The cabin was ample and the double sink in its bathroom was a nice touch. the bathroom was sizable, and I could even stand up n the show and in 99% of the ship even though I am 6'-8"/203cm tall. We loved having a verandah and could have sat out there all day and never left and been very happy (thanks to the free and wonderful room service).

Of course, there was some internet spottiness above the Arctic Circle and in the fjords, but it's still miraculous to even have internet on the high seas. It turned out to be a minor inconvenience, but was better than our last Crystal cruise on the Symphony, but that was before their remodel and internet upgrade.

I would HIGHLY recommend Crystal Cruises for any route, and I would very much recommend Iceland and the Norwegian Fjords as destination- really exceptional and awesomely beautiful.

Jimbola's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
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Fitness & Recreation
Shore Excursions
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Cabin Review

Deluxe Stateroom with Verandah
Cabin P2 8127

Comfy, spacious, an impressive array of storage, ample room in the bathroom for two people, with two sinks, I could even stand up in the shower and I am very tall. The Stewardess (Ellen) was delightful and wonderful. Everything is spotless and well designed. The big screen TV at the foot of the bed was fantastic and we watched many movies, lectures, ship's camera, etc. My only complaint is that there could be a charging station or outlet on on of the night stands, but there are plenty of plugs in the room, American, USB, and European.

Port & Shore Excursion Reviews

Akureyri Highlights

Loved this Highlights of Northern Iceland tour. The geothermal vents and fumaroles were very interesting, but some of our party stayed in the bus due to the sulfuric smells. Midge Lake was aptly named as it was teeming with flies. People who bought mosquito net hats were very happy- beautiful and nice to see though. The big waterfall on the way back was the highlight. Same shape as Niagara Falls, but not as big, but very impressive nevertheless. A must-see.

View All 26 Akureyri Highlights Reviews

In Isafjordur, we went to the Dynjandi waterfall which is spectacular and well worth it. By 2020, the new tunnel will be finished so it will be much easier and quicker to get there.


This is a must-see. A stunning fjord, quaint little tourist shops down by the water, but to the right of the village is the Waterfall Walk. You can't see the waterfall from the village, but if you walk around to the right, there is this huge torrent pouring right through town and a nice staircase to the right of it. Very powerful and close. At the top of the stairs is an excellent museum about the fjords, the FjordCenter. This is one of the best and most well done small museums I've ever see- a hidden gem. The walk back down past the little church is quite picturesque as well. We loved Geiranger!

Flam Railway

The Flamsban railway was marvelous. We would highly recommend, beautiful scenery, and you stop extremely close to a giant waterfall for a photo stop- awesome and fun.

View All 212 Flam Railway Reviews

Bergen was lovely and the Queen of the Fjords bus trip to Voss and back was surprisingly beautiful and fun. We probably saw a thousand waterfalls, and there is a big one near Voss that we could walk behind. Very relaxing long bus ride, but every moment was beautiful and we were so glad we did it.

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