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This was the only cruise out of Southampton that fitted our time slot before returning to Australia. A beautiful ship but just too overwhelming with 4,500 passengers. Absolute chaos when docking at a tender port....expect a LONG wait to get off the ship. Almost impossible to find a sun bed. Despite written notifications not to leave belongings on chairs unattended for more than 30 minutes - this ruling was NEVER enforced to our knowledge. The Adult swimming pool stated the maximum depth was 4' 9" - I am 5' 5" and could not even stand in the water..... if towels are not returned at the end of the day - expect a $10 charge PER TOWEL added to your account. Have been cruising for over 35 years and have NEVER seen a ship charge for Fish and Chips on the deck ($10). Our main complaint was over the Sabbath service which was highlighted in the daily programme as being held in the Library. A few of us went along to this very public area where there were passengers on the internet, choosing books and doing jigsaw puzzles. There was NOTHING prepared for us and could not believe we would have been expected to carry on a service in a Public area. All other cruise lines have offered a private room and providing the necessary items. On reporting this to a Manager at the Customer Service Desk - she responded by saying 'IT WAS A SELF-LED SERVICE'!! My response was how could we do that without the 'tools'. Very disappointed with her attitude and dis-interest. We were second sitting in the Dining room and could not fault our waiters or the food. Probably the only two highlights of the cruise. The ship entertainers were lack lustre - the dancers out of sync - comedians average. The only worthy production was the Ice skating show. Shore excursions were too expensive so did our own thing. i wonder why cruise ships always stay shorter hours for a very interesting destination and much longer for a 'grotty' port. To sum up I can see that the INDY is all about 'MONEY'. Charging for every possible item they can. Cruising ethics have changed substantially over the years - so disappointing!

DISAPPOINTING

Independence of the Seas Cruise Review by SAVTA2

1 person found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Europe
  • Cabin Type: Ocean View
This was the only cruise out of Southampton that fitted our time slot before returning to Australia.

A beautiful ship but just too overwhelming with 4,500 passengers. Absolute chaos when docking at a tender port....expect a LONG wait to get off the ship.

Almost impossible to find a sun bed. Despite written notifications not to leave belongings on chairs unattended for more than 30 minutes - this ruling was NEVER enforced to our knowledge. The Adult swimming pool stated the maximum depth was 4' 9" - I am 5' 5" and could not even stand in the water..... if towels are not returned at the end of the day - expect a $10 charge PER TOWEL added to your account.

Have been cruising for over 35 years and have NEVER seen a ship charge for Fish and Chips on the deck ($10).

Our main complaint was over the Sabbath service which was highlighted in the daily programme as being held in the Library. A few of us went along to this very public area where there were passengers on the internet, choosing books and doing jigsaw puzzles.

There was NOTHING prepared for us and could not believe we would have been expected to carry on a service in a Public area. All other cruise lines have offered a private room and providing the necessary items.

On reporting this to a Manager at the Customer Service Desk - she responded by saying 'IT WAS A SELF-LED SERVICE'!! My response was how could we do that without the 'tools'. Very disappointed with her attitude and dis-interest.

We were second sitting in the Dining room and could not fault our waiters or the food.

Probably the only two highlights of the cruise.

The ship entertainers were lack lustre - the dancers out of sync - comedians average. The only worthy production was the Ice skating show.

Shore excursions were too expensive so did our own thing. i wonder why cruise ships always stay shorter hours for a very interesting destination and much longer for a 'grotty' port.

To sum up I can see that the INDY is all about 'MONEY'. Charging for every possible item they can. Cruising ethics have changed substantially over the years - so disappointing!
SAVTA2’s Full Rating Summary
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Cabin Review

Ocean View
Cabin 2N 2544
Our cabin was larger than expected and very comfortable.
Deck 3 Inside Cabins, Outside Cabins