It has taken me a few months to write my review for our cruise. I think this was our 4th or 5th cruise with Princess. The embarkation process was very crowded but the staff at the desk were excellent. The ports of call, except for Rio, all seemed about the same. Not much of interest. The food was very disappointing, so much so that we quit going to the dining room and just tried to find the best on the buffet line. The entertainment was disappointing, except for the small groups in bars, etc. Our cabin steward was excellent. The dining staff was excellent. The ship on numerous occasions was either late getting into port or late leaving port. On our last port of call, Buenos Aires, it creating a headache. The ship was late leaving the port before, so we were denied entry to the port by 3 hours. We had booked a day long tour in Buenos Aires - well obviously that didn't happen. We didn't get off the ship until around 3pm. We had many conversations with front desk and the tour desk regarding our tour. No problem with getting the credit, but the tour including our transfer to the airport. We were assured by several people at the front desk and the tour desk that we would still have a transfer. When we were let off the ship we went by bus the a metal building for our luggage. There was no air conditioning and no order to the luggage. You had to try to go from one one of the huge building to the other to find your luggage. We waited in that hot building for almost 2 hours before our luggage arrived. We got in the long line for the airport transfer. After being in line for almost an hour, someone from Princess came over and said we would not have a transfer, there were other people in line that experiences the same issue. We then had to go to another long line (had we known we would have been in that line to begin with) for a taxi. We waited another hour to get a taxi. Thankfully, we had a 9:30pm flight. Even with that late of flight, we barely made it, that was due to a short line for security. The service by Princess was inexcusable. We have sailed around 23 times over the years. I have to say this has soured by taste for cruising. I'm sure we will cruse again, but we will try river cruising next. We will never take a Princess Cruise again.