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Viking Atla Review

4.0 / 5.0
Editor Rating
159 reviews

Broken lock/ bus trip

Review for Viking Atla to Europe River
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Carla Ann
2-5 Cruises • Age 50s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jun 2019
Cabin: Veranda Suite

We were not told that there was a broken lock preventing us from leaving the ugly canal filled with factories in Nuremberg until the second day of the cruise. The staff was nice but made it clear that they had absolutely no power to help us. They were vague and noncommittal and made it seem as if we were crazy to be upset about being bussed for several hours to see the sites. The Viking Atla stayed parked in the dismal canal for four days. Each night we were given a vague update. At these meetings the waiters offered drinks. We assumed that Viking would pick up the tab considering the information they were imparting to us, but we were told the drinks would be charged to our room. Eventually, we were taken on a 4 1/2 hour bus trip from Nuremberg to Austria to meet our new boat, the Viking Jarl. The bus we were on was not a Viking bus. The seats were tiny, cramped and uncomfortable . The bus made a stop at McDonald’s for 45 minutes because we are told drivers are not allowed to drive for 4 hours without stopping for 4 hours. Vienna was lovely and things went smoothly there. The next mishap occurred the morning we were to arrive near Budapest. We were told that over night we spent too much time waiting to go through the locks, so we would all need to stay on the boat directly to Budapest . Although this resulted in beautiful scenery, our sightseeing in Budapest was cut down to 4 hours and all of our excursions had to be cancelled. At this point even the staff agreed this was pathetic! Viking was no help on the phone while this is happening and has not reached out at all. Their customer service is horrible!’

Response from VikingS, Community Team

We appreciate the opportunity to respond to your review, Carla Ann, though we regret to learn that your recent voyage did not go as planned. While Viking makes every effort to bring guests to...

Cabin Review

Veranda Suite

Cabin AA

Cabin was nice , comfortable and clean.

Port Reviews


Not an exciting city but guide was great


Beautiful city good guide.

6 Helpful Votes
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