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We chose this cruse for the dates and itinerary. We celebrated a thirtieth anniversary onboard the ship. Our previous NCL experience was the Escape in the Haven suites. On this cruise we had two rooms, one inside and one balcony mini suite. The rooms were adequate in size with ample closet/storage space. The finishes did not appear to have been renovated with recent dry dock. There were chips in the bathroom counter, stains on the counter and the wood on cabinets was pretty scuffed. I expected the angled toilet in the inside room per other reviews. No ice bucket in inside room. No coffee pot in inside room. Both items in mini suite. Shower was adequate with good water pressure and easy controls. The quality of the shampoo and shower gel was lower, but serviceable. We left from Vancouver on Canada Day. This made for a bit of confusion at the port, and a bit of difficulty for taxi to get in with luggage and passengers. We arrived at 10:25 at luggage drop for a 10:30-11:00 NCL slot. Once in the terminal there were 4 stations to complete. Sign in with NCL and present cruise documents, then walked to a different area for customs, then the third area for security, the final step was to wait in a chair area for admission to the boat. Boarding happened at about 12:15. It seemed to be pretty organized despite moving all over the terminal building. We were able to eat at Tzars for lunch while waiting on rooms. The room announcement happened in stages our rooms on the 11 th floor were announced ready at about 1:30. However, only one was ready. The other was still being prepared. It was the beginning of several times where it appeared the staff was working for the first day ever. The main dining room Tzars was our favorite. Good variety of food, with consistently good service. We ate at three specialty restaurants. The level of service in Cagney’s and La Bistro was terrible. The check in for Cagney’s was an extremely inefficient method, with long lines forming in front of the elevators in a small space. The congestion at Cagney’s made it difficult for Moderno patrons to check in. Once again felt like this was the first day on the job for many of these staff members. The buffet was good, despite the high volume, seemed to be replenished well. Disappointed that the washy washy song was never sung, just the repeated washy washy said and sprayed. The staff in the buffet were attentive and tables were quickly serviced. The two largest sources of discontent with our group was temp control in public areas, everywhere was hot. The Stardust theater was unbearable for all the shows. The inside cabin was extremely hot. I brought a usb 4 inch fan to use in the inside cabin, but it was confiscated from my bag prior to cruise. The balcony room was better, because you could open the door for air. The second complaint was a general feeling of discontent by the staff. There were public complaints of the numbers of children on the cruise, 500 was mentioned several times, one of the room stewards complained about long hours with a guest. There were not a lot of smiles around the ship. The number of children certainly seemed to be a problem. There were children’s activities in spinnakers bar and lounge. This would have been fine if it was not also being used as a bar at the same time. The three ports were great. We arranged our own excursions. The only excursion we used NCL for was the train ride from sewerd to anchorage. The young man making announcements was offensive, he was not aware of breakfast options, and seemed very discontent with his job. If there needed to be a controlled exit, it could have been handled better than having people sit in the hot stardust with an employee constantly repeating don’t sit in that aisle, go to bathroom now, you can not when I call your group to leave, and complaining about the 500 children. The entertainment was some of the best I have seen on a cruise. Cirque Bijou was by far the best show I have ever seen on a cruise. Glad and Anna were fantastic. The musicians were all very talented I will consider NCL for future cruises, but I am not loyal to the line after this cruise.

Second NCL cruise

Norwegian Jewel Cruise Review by petalmom

2 people found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Alaska
  • Cabin Type: Mid-Ship Inside
We chose this cruse for the dates and itinerary. We celebrated a thirtieth anniversary onboard the ship. Our previous NCL experience was the Escape in the Haven suites. On this cruise we had two rooms, one inside and one balcony mini suite. The rooms were adequate in size with ample closet/storage space. The finishes did not appear to have been renovated with recent dry dock. There were chips in the bathroom counter, stains on the counter and the wood on cabinets was pretty scuffed. I expected the angled toilet in the inside room per other reviews. No ice bucket in inside room. No coffee pot in inside room. Both items in mini suite. Shower was adequate with good water pressure and easy controls. The quality of the shampoo and shower gel was lower, but serviceable.

We left from Vancouver on Canada Day. This made for a bit of confusion at the port, and a bit of difficulty for taxi to get in with luggage and passengers. We arrived at 10:25 at luggage drop for a 10:30-11:00 NCL slot. Once in the terminal there were 4 stations to complete. Sign in with NCL and present cruise documents, then walked to a different area for customs, then the third area for security, the final step was to wait in a chair area for admission to the boat. Boarding happened at about 12:15. It seemed to be pretty organized despite moving all over the terminal building.

We were able to eat at Tzars for lunch while waiting on rooms. The room announcement happened in stages our rooms on the 11 th floor were announced ready at about 1:30. However, only one was ready. The other was still being prepared. It was the beginning of several times where it appeared the staff was working for the first day ever.

The main dining room Tzars was our favorite. Good variety of food, with consistently good service. We ate at three specialty restaurants. The level of service in Cagney’s and La Bistro was terrible. The check in for Cagney’s was an extremely inefficient method, with long lines forming in front of the elevators in a small space. The congestion at Cagney’s made it difficult for Moderno patrons to check in. Once again felt like this was the first day on the job for many of these staff members.

The buffet was good, despite the high volume, seemed to be replenished well. Disappointed that the washy washy song was never sung, just the repeated washy washy said and sprayed. The staff in the buffet were attentive and tables were quickly serviced.

The two largest sources of discontent with our group was temp control in public areas, everywhere was hot. The Stardust theater was unbearable for all the shows. The inside cabin was extremely hot. I brought a usb 4 inch fan to use in the inside cabin, but it was confiscated from my bag prior to cruise. The balcony room was better, because you could open the door for air. The second complaint was a general feeling of discontent by the staff. There were public complaints of the numbers of children on the cruise, 500 was mentioned several times, one of the room stewards complained about long hours with a guest. There were not a lot of smiles around the ship. The number of children certainly seemed to be a problem. There were children’s activities in spinnakers bar and lounge. This would have been fine if it was not also being used as a bar at the same time.

The three ports were great. We arranged our own excursions. The only excursion we used NCL for was the train ride from sewerd to anchorage. The young man making announcements was offensive, he was not aware of breakfast options, and seemed very discontent with his job. If there needed to be a controlled exit, it could have been handled better than having people sit in the hot stardust with an employee constantly repeating don’t sit in that aisle, go to bathroom now, you can not when I call your group to leave, and complaining about the 500 children.

The entertainment was some of the best I have seen on a cruise. Cirque Bijou was by far the best show I have ever seen on a cruise. Glad and Anna were fantastic. The musicians were all very talented

I will consider NCL for future cruises, but I am not loyal to the line after this cruise.
petalmom’s Full Rating Summary
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Cabin Review

Mid-Ship Inside
Cabin IA 11577
Temp could not be controlled. Room very hot despite attempts to cool off. Steward very efficient. Rarely saw him, but room was always clean and prepared well.
Deck 11 Inside Cabins, Suite Cabins

Port & Shore Excursion Reviews