We chose this cruise for our honeymoon as it came highly recommended. Unfortunately we were ver disappointed with our experience.
Day 1 - we were not let into our rooms till after 1pmm this left many passengers holding onto hand luggage meaning activity options were limited.
None of the bars had menus out and the staff were only intrested in selling the drink packages rather than service.
Day 2 - coco cay was a pleasant island but there was a lack of communication around what activities would be available along the beach. There was very little signage to tell you what drinks you could buy or where advertises activities were being held.
Dinner at Icon grill was also a mess. The servers did their best with a very overbooked restaurant, but we were kept waiting for 20 minutes for a pre booked table. Our food then took so long to arrive that we missed a show we had booked for 2 hours after our dinner reservation. It was too noisy to even have a conversation with the person across the table so we ate in silence.
Day 3 - at sea. Entertainment offered was great, however there were not many activities offered for entertainment. Rather most seemed to be focused on seeing how much they could get you to spend. This made for quite a boring day aboard.
Day 4 - getting off the ship in Mexico was a mess. There was no organisation of your groups, rather we were told to go to the end of the pier at a certain time. The timeframes given to get to the designated area was ridiculous as it was set for 15 minutes after we were able to leave the ship, meaning everyone else was also trying to get off at the same time.
My husband and I had also purchased a dining package and were told we can dine at any specialty restaurants. After dining at hibachi we were informed this was not included. We felt very ripped off as nowhere on the ship website is this outlined. We were also told at the end of the dining experience, removing our option to choose.
Extremely disappointed as we spent a lot of money on this cruise with expectations of a relaxing vacation, when really we were sucked into a money eating scheme and have yet to see the benefit of the cost.