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Emerald Princess Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
1,737 Reviews

Princess Low Quality Cruise Line

Emerald Princess Cruise Review by SosoJojo

7 people found this helpful
Trip Details
  • Sail Date: Jun 2019
  • Destination: the Mediterranean
  • Cabin Type: Balcony

Booked this Mediterranean Adriatic cruise to spend time with friends and to see Montenegro and Sicily. Big mistake to book with Princess even as an Elite level Princess customer the accommodations and service were terrible considering the price. The Emerald Princess ship is very outdated and I would never book another cruise on this ship. Our cabin was small, hot and noisy. The staff was friendly but their overall service was poor in terms of making improvements. I have cruised with Princess for years but this was my first cruise with them since 2016. Although I had heard unfavorable feedback from friends and family, I was shocked on how much their service, excursions and equipment had declined. This cruise was overpriced based on the experience and I felt Princess is doing a lot of cost savings at the expense of quality. There are additional charges for everything and there drink and internet charges are outrageous. We stayed in Barcelona for a couple of days in a Princess package Hotel. What a mistake, same issues, poor service and overpriced. Paid them $400/night for a hotel we found out you can book for $150/night. Room was not available until late evening and the luggage storage and check in was a cluster. We were disappointed in the ports of calls and excursions. Gave Princess every chance to acknowledge our survey complaints requesting someone to contact us for feedback versus sending this review. We have been a loyal customer to them over the years reaching Elite status in their program. If we experienced this cannot even imagine what new or mid customers experienced. Sharing this to help others.


SosoJojo's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
Service
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Cabin Review

Balcony
Cabin BB A307

Noisy, small, hot and no on demand TV.


Port & Shore Excursion Reviews

Kotor

Overpriced, would have had more fun just walking off ship and touring old city on our own.

Amalfi Coast

Hired private driver.

View All 284 Amalfi Coast Reviews
Private Tour

Great tour, food and wine.

View All 54 Private Tour Reviews

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SosoJojo
1 Reviews Written
7 Helpful Votes
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