I had sailed on Celebrity Summit to Alaska several years ago and it was excellent. This time, on the aging Solstice, while most of the service was top notch, there were disappointments.
First, our luggage was lost on boarding until the next morning. After a few conversations with guest relations the first night, all initiated by us, not once did they call us back with updates, but sent up kits containing 2 tee shirts, and one toothbrush. (More were sent after another request) The next morning after a personal visit to guest relations, it seems unclaimed bags had been reported the night before as sitting outside another cabin.
One bag was also misplaced on disembarkation. I was fortunate to have spotted it amid thousands of bags a few rows away. Otherwise, help from the staff was minimal.
Our cabin was very nice and exceptionally clean. However, it was showing it's age with small holes in the draperies (allowing the sun to shine through) and wearing on the upholstery. Our cabin was always meticulously cleaned.
The food was probably the biggest disappointment. When I sailed previously, there were no dining choices, only the main dining room. We chose not to spend an additional $50-100/day to upgrade and so stayed with the main dining room. While the food was always good, the choices were limiting. Previously, prime rib, filet, lobster, crab, etc. choices were offered almost every night. Not so now. Prime rib one night. Lobster one night. The other steak choices were NY Strip - not so good. Same with dessert choices. They were good, but little variance from night to night. Additionally, we purchased a drink package (excellent choice!) and were able to order most any wine. However, the wine choices on the dinner menu never changed with the entree choices, I just thought that was odd.
Food offerings at the buffet were plentiful but most offerings looked better than they tasted. It wasn't terrible, just OK. But, the area was ALWAYS extremely crowded! It was difficult to get close to come offerings (i.e. omelet station) and it was usually difficult to find seating.
We did not feel "hounded" for up-sales as I had read others complaints. They were offered but a simple no thanks was always sufficient.
We only purchased one shore excursion from the ship (Misty fjords cruise) and it was excellent. All other shore excursions we purchased on our own.
So there it is. I don't mean to insinuate the cruise was bad, just not the previous standard I experienced from Celebrity.