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Stay away from this one! Viking....ugh. Worst cruise we have ever been on. Drought impacted the river levels and they SHOULD have cancelled the cruise but of course they didn't want to lose the money so they kept it going. Didn't see many of the areas we were supposed to see on the shore excursions. Had to change boats middle of trip. Lengthy bus rides because couldn't get up the river. Minimal water and no food on the bus rides. Boat parked beside train tracks and loud trains rumbling past all night. And of course half the time they wouldn't tell us what was happening; probably because they knew people were getting more and more angry over the course of the trip with the changes to the itinerary vs what we had all paid for. The icing on the cake? Credit vouchers issued for a future cruise to make up for the disaster that was this trip. ...but then when you go to use them you find out that the vouchers aren't valid. Call guest relations and find out that they were "issued by mistake". Why didn't they tell you they were cancelling them? "They were issued due to a system error. We don't advise they were cancelled." So after you think weeelll, maybe I'll use the vouchers and give Viking another try, they show their true colors...that they don't give a flaming, flying furry rat's behind about customer service or doing the right thing. In contrast, a friend is traveling on another cruise line soon. That cruise line listed inaccurate pricing for their beverage package...people booked at the lower price (1/3 of what it should have been). The cruise line sent out a message to passengers advising of the error, and OWNING their mistake. Viking? Own their mistake? Their mistake in a horrible cruise? Their mistake in cancelling vouchers offered in compensation for the horrible cruise? Pfft. So long, Viking. In a world full of competition, you can bet your actions will serve to drive you to the bottom of the industry, where you belong.

There's plenty of fish in the sea...or in the rivers

Viking Mimir Cruise Review by drcruiser1

2 people found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Europe River
  • Cabin Type: Veranda Stateroom
Stay away from this one! Viking....ugh. Worst cruise we have ever been on. Drought impacted the river levels and they SHOULD have cancelled the cruise but of course they didn't want to lose the money so they kept it going. Didn't see many of the areas we were supposed to see on the shore excursions. Had to change boats middle of trip. Lengthy bus rides because couldn't get up the river. Minimal water and no food on the bus rides. Boat parked beside train tracks and loud trains rumbling past all night. And of course half the time they wouldn't tell us what was happening; probably because they knew people were getting more and more angry over the course of the trip with the changes to the itinerary vs what we had all paid for.

The icing on the cake? Credit vouchers issued for a future cruise to make up for the disaster that was this trip. ...but then when you go to use them you find out that the vouchers aren't valid. Call guest relations and find out that they were "issued by mistake". Why didn't they tell you they were cancelling them? "They were issued due to a system error. We don't advise they were cancelled."

So after you think weeelll, maybe I'll use the vouchers and give Viking another try, they show their true colors...that they don't give a flaming, flying furry rat's behind about customer service or doing the right thing.

In contrast, a friend is traveling on another cruise line soon. That cruise line listed inaccurate pricing for their beverage package...people booked at the lower price (1/3 of what it should have been). The cruise line sent out a message to passengers advising of the error, and OWNING their mistake.

Viking? Own their mistake? Their mistake in a horrible cruise? Their mistake in cancelling vouchers offered in compensation for the horrible cruise? Pfft.

So long, Viking. In a world full of competition, you can bet your actions will serve to drive you to the bottom of the industry, where you belong.
Viking Cruises, Community Team has responded
Thank you for the opportunity to respond to your review, drcruiser1. While we share in your disappointment that local protests and uncooperative weather conditions were encountered on your cruise, we regret to learn that efforts taken to minimize their impact did not meet expectation. If you remain dissatisfied, or wish to review your post-cruise voucher experience further, we encourage you to reach out to us directly at TellUs@VikingCruises.com to continue the conversation. We hope you’ll reconsider joining us again in the future under better circumstances, as it would be our pleasure to see you again.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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Cabin Review

Veranda Stateroom
Cabin B
cabin was average in decor. horrible in the noise level coming through the windows as we were docked beside a train track all night long.
Middle Deck Balcony Cabins

Port & Shore Excursion Reviews

  • Walking Tour
    minor walking shore excursion through town. nothing spectacular. quite dull.
    meanwhile, there's a massive fortress visible from the boat...yet no offering to go see it. we had to take a cab to get there and back ourselves. there's a cable car that goes from right beside the dock to the fortress, and it's mentioned in the ship newsletter...but of course it doesn't run in winter. another bad joke on the passengers.
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  • Mainz
    supposed to be walking tour that took us to Gutenberg Museum and the Cathedral. rush rush rush because we have to get back to the buses....no cathedral. no notice. no surprise. we've learned at this point that this is what happens on Viking...you don't see things they have advertised you will see. Instead you rush to a bus and rush back to the bus and rush to see a whole lotta nothin' and pay a bunch of money to take a "river" cruise that ends up being a bus tour.
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  • City Tour
    Ahhhh Paris! Nope...sit in a bus and miss half the sights because there's a riot going on. Cancel the shore excursion? Of course not...just don't take people to see most of what you have advertised they will see. THAT'S the Viking way!
    View All 88 City Tour Reviews
  • Trier
    Ah...Trier....looking forward to seeing the sights after a long day on the bus after docking beside a train track overnight and getting minimal sleep. Except we see the sights from a bus, viewing historic sites and ruins as we drive past...trying to take pictures through the windows. WTH? Then walk through town in the afternoon after passing by ruins that would have been interesting to be able to get out and walk to see, only there isn't enough time even downtown, so we get to the cathedral where the guide realizes that he has to meet our cruise director so leaves us to see the town on our own. Then we walk back to the bus in the dark, waiting for our boat to arrive in town so we can finally get back to it and have some food vs sitting in the bus all day...
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  • Zurich
    itinerary says lake cruise. doesn't happen. no explanation. no comment. just whole lot of bus back to the hotel. when questioned about it we hear "we don't do the lake cruise in winter"...funny, because it is listed on the itinerary. thanks for telling us.
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