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Marella Explorer Review

4.0 / 5.0
Editor Rating
199 reviews
16 Awards

Great Itinerary, Terrible Ship

Review for Marella Explorer to the Baltic Sea
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robcat
10+ Cruises • Age 50s

Rating by category

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Embarkation
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Additional details

Sail Date: Jun 2019
Cabin:

we sailed on this cruise as we wanted to visit the amazing cities around the baltic

1st The good points. The Onboard staff were all amazing from the Cabin stewards to entertainment crew, all very friendly and helpful. But I have to make a special mention to 2 members of staff who did go that extra mile to make our cruise special Putra our cabin steward was exceptional in trying to sort out our many problems that we incurred and secondly Gregg from the Bar staff who was entertaining, friendly, full of happiness and good fun to be near.

2nd The bad points. We entered our cabin and found we had a paper thin mattress that when you just touched it with slight pressure you could feel through to the bed frame. 2 wooden boxes with sharp edges protruding from the space in the headboard where our heads went. Another wooden box protruding from the wall near the access to side of bed. Safe not working. Fridge not working. Air conditioning not working. welcome to marella explorer. after complaining we were told that it would all be sorted out and not to worry. the reception staff ended up coming down to cabin as they seemed not to believe what we were saying and took photo's. we were informed that there was no other cabins available and they would put an extra mattress on the bed and pillows to cover boxes on headboard, 3 days later safe is replaced, refrigerator is replaced, air con is fixed(ish). We were told that the protruding boxes would be removed the following day, 2 days later we were informed that the protruding boxes could not be moved, a sorry was issued in the form of a scribbled note on a bottle of prosecco with 6 chocolate strawberries and we would have to make do!

Cabin Review

Cabin Inside

We entered our cabin and found we had a paper thin mattress that when you just touched it with slight pressure you could feel through to the bed frame. 2 wooden boxes with sharp edges protruding from the space in the headboard where our heads went. Another wooden box protruding from the wall near the access to side of bed. Safe not working. Fridge not working. Air conditioning not working. welcome to marella explorer. after complaining we were told that it would all be sorted out and not to worry. the reception staff ended up coming down to cabin as they seemed not to believe what we were saying and took photo's. we were informed that there was no other cabins available and they would put an extra mattress on the bed and pillows to cover boxes on headboard, 3 days later safe is replaced, refrigerator is replaced, air con is fixed(ish). We were told that the protruding boxes would be removed the following day, 2 days later we were informed that the protruding boxes could not be moved, a sorry was issued in the form of a scribbled note on a bottle of prosecco with 6 chocolate strawberries and we would have to make do!

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