I chose this cruise as a birthday celebration. I have cruised several times before with 2 different cruise lines most often I cruise with carnival. I thought trying Norwegian would be an upgrade but it was the opposite. The first issue I had was a non functional AC in the room. I called maintenance around 10:30 pm and no one showed up by midnight so I called again. They showed up at 2:30 am and did not fix the issue so I had to msg there and sweat through the night. The next afternoon someone came again and made it slightly cooler but still not great. From there all of dining experiences were sub par with extremely long lines and 1.5 hours to get through any dining experience in the dining rooms including breakfast. The drinks and entertainment were great especially the comedian Mike Paramore but there were not as many options as I expected (only one loud but good production show and cramped games in the bliss lounge ). One of the most frustrating experiences was visiting the private island. The tender boats required to get to the island took forever due to long lines and the actual travel time. I decided to get an excursion(which is supposed to let you on the islands sooner but this was not true) to Jet Ski and was looking good forward to lunch on the island afterward. To my surprise they only served food for 2.5 hours on then Island and due to the time of the excursion and a delay getting on the island I had no choice but to return to the ship for lunch because all the food options closed at 2:00pm despite the fact that the last tender back was not until 4:30 . This situation left me with no way to enjoy the rest of the island due to the time for security and tendering on and off the ship. This was extremely disappointing and seemed like a public safety issue considering how alcohol was served nearly the entire time but food was only available for 2.5 of the 6 hours the island was open. I am not sure why they believe this is okay but to me and many people trying to scrounge for food this was unacceptable. My complaints about this once I got back on this ship fell on deaf ears and even the director of food on the ship could not explain the logic of the time frame. If all I wanted to do was be drunk on this cruise it would have been great but I was looking to eat great food enjoy a full day on a private island and relax. I will not be cruising with this ship every again and I doubt I will be willing to risk wasting my money on this cruise line again.
If the AC worked this would have been a good cabin small but good space for 2 people.
Tour guides were great and made sure everyone was safe and having fun.
Easy to get around with free key west bus and lots things to see
Port of Miami easy in and out