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This was our first trip to Alaska for my family of 3. Alaska was beautiful - especially Glacier Bay. However, there are several cons for this ship itself. First, there are only two banks of elevators for 4,000+ people. You are constantly waiting for elevators, which are not timed or monitored in any way, so most trips include stopping on every floor whether people have called the elevator or not. Very frustrating and time consuming! We had a balcony room, which was tiny. There were only three of us, and we were always having to move around each other. There are four shelves for storage in the closet - one half of which is blocked by the pull out bed. Little storage on a 7 day cruise also is frustrating. That said, our room steward was exceptional. He learned all of our names on day one and greeted us personally every time he saw us. Jersey Boys was playing on the ship. However, on a 7 day cruise, there were 4 performances, two of which started at 10:30 at night. I was unable to make reservations either before the cruise or when we were onboard. There should have been additional performances - perhaps a matinee as well. The "specialty" restaurants were of significantly higher quality. Our package included three specialty meals for two of us, so we had to purchase the meals for our daughter. Our bill would have been nearly $200 for the steakhouse if we had paid their prices for a starter, entree and dessert. The absolute worst part of the cruise was the disembarkation. We chose the "self-assist" option to carry our own luggage off the ship. An announcement was made that the process had begun. Hundreds of people filled the tiny elevator lobby and surrounding area for the disembarkation floor. The elevators (despite cameras in each elevator and the lobby) kept running a letting out additional people for 45 minutes. However, the ship had not been cleared and there was no where to move! It was absolutely ridiculous. Apparently, after nearly an hour, some of the crew realized there was a problem and stared herding people from the front of the ship all the way back to the middle of the ship and back around. Families, including mine, were separated and couldn't find each other. If this is how disembarkation is any indication of how Norwegian would handle an emergency onboard - very scary! A huge disappointment at the end of the trip, and an embarrassment to Norwegian!

Disembarkation fiasco marred the whole trip!

Norwegian Bliss Cruise Review by FamilyTraveler72

5 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Alaska
  • Cabin Type: Balcony Stateroom
This was our first trip to Alaska for my family of 3. Alaska was beautiful - especially Glacier Bay. However, there are several cons for this ship itself. First, there are only two banks of elevators for 4,000+ people. You are constantly waiting for elevators, which are not timed or monitored in any way, so most trips include stopping on every floor whether people have called the elevator or not. Very frustrating and time consuming!

We had a balcony room, which was tiny. There were only three of us, and we were always having to move around each other. There are four shelves for storage in the closet - one half of which is blocked by the pull out bed. Little storage on a 7 day cruise also is frustrating. That said, our room steward was exceptional. He learned all of our names on day one and greeted us personally every time he saw us.

Jersey Boys was playing on the ship. However, on a 7 day cruise, there were 4 performances, two of which started at 10:30 at night. I was unable to make reservations either before the cruise or when we were onboard. There should have been additional performances - perhaps a matinee as well.

The "specialty" restaurants were of significantly higher quality. Our package included three specialty meals for two of us, so we had to purchase the meals for our daughter. Our bill would have been nearly $200 for the steakhouse if we had paid their prices for a starter, entree and dessert.

The absolute worst part of the cruise was the disembarkation. We chose the "self-assist" option to carry our own luggage off the ship. An announcement was made that the process had begun. Hundreds of people filled the tiny elevator lobby and surrounding area for the disembarkation floor. The elevators (despite cameras in each elevator and the lobby) kept running a letting out additional people for 45 minutes. However, the ship had not been cleared and there was no where to move! It was absolutely ridiculous. Apparently, after nearly an hour, some of the crew realized there was a problem and stared herding people from the front of the ship all the way back to the middle of the ship and back around. Families, including mine, were separated and couldn't find each other. If this is how disembarkation is any indication of how Norwegian would handle an emergency onboard - very scary! A huge disappointment at the end of the trip, and an embarrassment to Norwegian!
FamilyTraveler72’s Full Rating Summary
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Cabin Review

Balcony Stateroom
Cabin BD 10178
We had a balcony room, which was tiny. There were only three of us, and we were always having to move around each other. There are four shelves for storage in the closet - one half of which is blocked by the pull out bed. Little storage on a 7 day cruise also is frustrating. That said, our room steward was exceptional. He learned all of our names on day one and greeted us personally every time he saw us.
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews