The size of the staterooms and the appointments were amazing. I think the service was the best thing about the cruise. At every category of service the level was very high. You even got to know and speak to the captain on occasion. Quality of the food and wines was outstanding. Almost all shore excursions were included and the buses and local guides were excellent. We docked next to several of the competitors ships on several occasions. We were surprised how "banged up" by comparison some of the other boats looked.. This is a minor point but the Avalon ships were maintained out the outside as well as on the inside. The front desk and cruise director were very organized and were available to the passengers. Changing shore excursions was not a problem and they had a variety of levels even putting those who did not wish to walk as much on one bus and striving to give them maximum exposure to the sights, with a little less walking.