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Norwegian Getaway Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
3,026 Reviews

NEVER NCL ? Stay away from NCL

Norwegian Getaway Cruise Review by StellaBrin

5 people found this helpful
Trip Details
  • Sail Date: Jun 2019
  • Destination: the Baltic Sea
  • Cabin Type: Mid-Ship Balcony Stateroom

Had sailed last October on their Pride of America, to Hawaii. Worst Cruise ever!

So, we thought.

We vowed to never sail NCL ever again...

yet, a few months later, my friend booked a Cruise to the Baltic Sea with NCL...

At first, one always wants to be fair, and believe that "it will be better"...


If they fail so badly to meet your expectations, it is "their way", "their pattern / mentality".

So, we flew from LAX, CA all the way to Copenhagen, Denmark to catch this NCL Cruise.

Plane cost $2,422.98

Cruise cost $4,700.14

We had pre-paid all this way prior to the Cruise, and i had pre-paid the Credit card Co. by $500.00 ( max allowed to be pre-paid).

Well, all hell broke loose constantly, and to the very end.

We were offered IN WRITING, a FREE Beverage Package.

I phoned numerous times to inquire if there was any gimmick to that, or if it was totally free.

Was told No gimmick, totally free.

Well, here is the SCAM: The FREE beverage Package cost $356.40.

It is FRAUD to pretend that something is FREE, and to charge on a credit card $356.40.

So, I'll have to report this to the credit Card Company.

Our Cruise was paid a month or 2 prior to departure.

3 days before disembarking, a bill was left by our cabin. Our card had been charged $30.00 per day to make the 1 bed.

A GRATUITY, a TIP...... is at our discretion to pay if and how much, to whom...

This obligatory overcharge without telling us ahead, is thievery. $30.00 per day to barely clean a small cabin, is by far, an overcharge............. Paying for the Cruise, pays for the room already, and the food, etc. This must be stopped.

Everyone should fight this.


To pick you up at the Airport is $25.00 per person. The wait was 2 hours, and going through the "Check-in" was an other 2 hours, and then, we were rushed to the Theater to listen to a life jacket demonstration, and this took a good 1- 1/2 hours, or so. They repeated in 4 languages, over and over again. It was ridiculous, very badly put together.

The meals were not very good at all.

The attitude was "bad", "superior"...........

The shows were mostly bad.

Next to no activities.

NCL is all about money, not the Guests.

They sell anything... and everything has a scam to it.

We attended a sale marked lowest prices guaranteed.

NOTHING was on sale, and a shawl on shore ( at Immigration) was $28.00 and on the ship was $75.00. So, lowest price is FALSE ADVERTISING.

We bought 2 bottles of Vodka for gifts. They packaged it for travel in their NCL box, which we could only pick up the day before disembarkation. Those broke in transit. They were not packaged securely and the luggage was handled by NCL. We were handed a suitcase filled with wet clothes and broken glass.

I bought 2 music boxes $35.00 each, and paid $70.00, but, I have two charges of $70.00.

Bought batteries, which did not work, and attempted to return / exchange... That was a Twilight Zone. They DO NOT care at all and do not stand by the Guests. It is all very unethical, unprofessional, illogical, UNFAIR.

Why are shows bad?

The microphone is too high. You hear extremely loud yelling, screaming, noises.

That is one aspect. The same performances are shown on an other night, leaving nothing for you if you already saw this... So, not a new show nightly, and shows not always good.

Reservations............. What a Twilight Zone Nightmare on that............

A Bar requires a Reservation, so does a Restaurant, so does a Show.

They say No when you phone... but, to get in......... is SOOOOOO problematic.

Then, this Circus Show cost EXTRA.

Never could go to the "Noodle Bar" Restaurant. I could see lots of empty tables, but, they were saying that they were full.......

The Miniature Golf was closed for repair.

Many bathrooms were closed for repairs.

Still Daylight at 10 at night... and again by 2 am................

Much rain.


Never used the pool or hot tub... Simply too cold.

At our age, we don't climb walls.

Bingo is overpriced.

One "Lecture" was "How to reduce belly fat forever?"

So, we attended.... WASTE of time.

It is a come-on to get you to sign up for a package $199.00...............

When I tried to dispute the charges:

They were leaving bills daily on our door, and the phone was blinking to come down ans see them... So, I went DAILY. Their attitude was that I HAD to pay whatever they wanted me to pay even if it was not due. I asked to speak to the Supervisor and was refused this.

Olga and her Supervisor ( Not the higher person) were treating us as inconsequential, and we were waved away. When I insisted that I wanted to speak to a higher person, a Captain......... the Security Guard was called. I thought that he told them to remove the fake charges... The next day, on the way out, my friend, the Tour Bus, everyone was waiting for me while I was detained and obligated to pay $100.00 CASH. They refused to print a bill or let me pay with a Credit Card. The man was laughing, telling me to go to the 6th Floor and wait in line.......... So, this is Abuse, fraud, Extortion. kept against my will, obligated to pay what is not owed, laughed at, and our trip ruined.

I was shaking for a long time after, because I was so stressed and upset. We both were.

Last day, the elevator button would not stop on the 4th floor, and nothing was marked... We had to use the stairs with bad knees.

Later I was told that one side worked... but, nothing was marked............

WHY repeat all this Online?

People need to be warned.

If you do not fight, this perpetuates itself, and escalates as it goes.

Is it costly to eat ashore, or at the Airport?

Sweden: Tiny little nothing place, 2 coffees and 2 tiny pastries ( not very good either): $18.00

Copenhagen, Denmark Airport:


1 SMALL beer $9.17

O Leary's:

1 small water,

1 small Coke,

2 tiny very bad fish and chips

(very tiny portions of oily, badly cooked, still raw batter on 2 small fish pieces, bad fries)

$59.86 ????????????????????? HOW can this be?

Souvenirs anywhere?

In California, one can purchase an oven mitt for $1.00 at any Dollar Tree Store, or 99 cents Store. In any of the Norwegian places... $16. to $21.00 for 1 oven mitt.

A cap is a good $16.00 +

Excursions: Cobblestone streets. Nice to see, but, difficult to walk.

Overpriced Excursions. MUCH walking. If you are an Elderly person, someone with arthritis, you will have much difficulty... Chairs do not roll well on grass, or cobblestones, and much is steps...

A tour in a boat, in the cold freezing rain... is difficult to enjoy.

Bathrooms: $1.00 Euro per person.

The Subway is Russia, very clean, beautifully decorated, very well organized. Much walking, steps, escalators. Not for wheelchairs and slow persons. We almost fell. Older persons must be seated, or it is unsafe.

Many warnings of Pick Pockets.........................

Our Bank Card Companies had said NOT to bring Euros.

This is a bit wrong.

Bathrooms do not take Credit Cards. You need Euros.

Some Places, and Street Merchants do not take Credit Cards.

If you can hand a NO INTERNATIONAL Fee Card, that is the best way to pay, but, there are Exchange Currency Booths here and there ( some at Airports).

We should have brought $50 Euros, but, had relied on our Credit Cards.

Credit Cards: Make sure to use NO INTERNATIONAL Fees Credit Cards.

How were we dressed? You need long pants, no sandals, warm socks, sneakers for a lot of walking, long sleeve flannel shirts, sweaters, or light jackets. I brought a backpack and we kept our light jackets in them when not used. Bring a rain poncho in your backpack. Too windy for umbrellas.

The 99 cents Store sells rhinestone room key card holders to put your room card key around your neck. On the ships, the cost is multiplied 6 to 10 times.............

I said it before, and foolishly expected better....

NCL was not a good Cruise Line the first time, and was NOT the 2nd time either.

Hardly any activities for persons 70- 80. Lots of long lines, walking, being pushed.

Disappointed. Bored.

The hour changes:

NCL does not have clocks in the rooms. We brought a travel clock.

"Jet Lag" The time changes numerous times.

It takes 2 days from LAX to Copenhagen and again, 2 days back.

Rather than waiting 10-12 hours at the Airport,

we had reserved Connect Hotel in Arlanda Sweden


We had requested Confirmation via e-mail, and had printed everything.

They have a Shuttle and will pick you up and bring you back the next day

( Shuttle is every 30 minutes. They have their own Shuttle, marked Connect Hotel),

you will have a nice room, with TV, bathroom, dryer,

and you'll get a great, copious breakfast.

Staff was pleasant, courteous, helpful, cheerful.

They have a Chain. Look them up. ( Yes, the Staff also spoke English.)

Bottom line,

we had an OK, so-so, overpriced, tiring trip.

Too much money for what it was.

We will NEVER Cruise NCL ever again. They ruined out vacation again.

Can't forgive them. This is Abuse, Thievery, Disrespect, FRAUD.

We have a Cruise this October 2019 with Carnival. We have sailed that Ship and Destinations prior, but, it is for a Class Reunion... so we are attending ...

We have sailed with Carnival many times. I am now informed of costs rising again? NCL told us that Carnival no longer folds towels like animals...So, I'll have to see for myself...

Cutting out the nice little fancy things... is never a good idea.

Why do we Cruise and spend so much money... if there is nothing nice, nothing to do, nothing included?

Overcharging people.......leads to Guests staying home the next time.

NCL advertised FREE beverage package, GIVEN to us FREE.

$356.40 is FRAUD.

Adding $30.00 per day, after the cruise is fully paid, is FRAUD.

A tip is never mandatory. That is a modern, pretentious, unfair expense.

A tip is solely at the discretion of the people to do, not do, and decide how much.

StellaBrin's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
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Fitness & Recreation
Shore Excursions
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Cabin Review

Mid-Ship Balcony Stateroom
Cabin BB 8778

Never could use the Balcony. Too cold, rainy.

Hangers were banging in the closet. I took them off; the house person put them back... so they banged all night again.

Charging 30.00 per room to clean, daily, after we already paid the Cruise, without telling us... is stealing, Very little cleaning was done, as our luggage and supplies were never moved. Illogical and Fraud.

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