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MSC Orchestra Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
381 Reviews

MSC - More Sur Charges: Unprofessional, cheap and argumentative

MSC Orchestra Cruise Review by Gcony

8 people found this helpful
Trip Details
  • Sail Date: Jun 2019
  • Destination: the Baltic Sea
  • Cabin Type: Balcony Stateroom

We chose this cruise to circumnavigate the British Isles and found nothing but dissapointment.

We have recently returned from a cruise around the British Isles on MSC Orchestra (5th June Hamburg). If MSC gave us free tickets to cruise again we wouldn't accept them.

Our first encounter was at embarkation with queue after queue checking the same thing over and over followed by sit-down lunch (deck5 ) where we were refused 2 glasses of water and both the waiter and maitre de argued with us over our need to pay around EUR1 per glass to get tap water! This continued at the dinner table also.

Secondly, our anticipation of having a great time was greatly diminished when the cabin staff told us we would not be provided with a box of tissues and we had to use toilet paper in their place!

Thirdly, we booked a Fantastica Balcony Stateroom at the rear of the ship (smaller than most others) and expected a 5 star room - the bathroom shower has plastic curtains! No facial tissues and one roll of toilet paper - enough said.

On review there are more than 21 items (including the cheap rate shows) that are far less quality, service and level of acceptability in comparison to other cruise ships of the same standard.

MSC = more sur charges. All up you would be better advised to choose another cruise company and experience a level of professionality you deserve on a cruise.

FYI - we have cruised over 15 times with other companies - all balcony suites, no complaints - all inclusive.


Gcony's Full Rating Summary
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Onboard Experience
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Value For Money
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Shore Excursions
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Cabin Review

Balcony Stateroom
Cabin B2 10242

The cabin is decorated very nicely however as the balcony is large the cabin itself is small and confining. Most of the days were cold and wet so the balcony was of no use.


Port & Shore Excursion Reviews

Greenock (Glasgow)

Used the train to get to Glasgow and took the red bus - easy and very informative

Invergordon (Inverness)

Did our own car tour to the castle and surrounding. Very easy very good

Belfast

Took a shared taxi to the Giants Causeway - took around 2 hrs to get there but stopped along the way to see various sights


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Gcony
2 Reviews Written
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