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* Excellent: the itinerary (Alaska Inside Passage 7-days northbound from Vancouver), including Glacier Bay which was a highlight; the food at Czar's Palace and Azura; the service at Azura was outstanding; the focus on leaving minimal environmental impact; the viewing room into the bridge was great * Good: overall friendliness and service of staff; the entertainment and music were professional and well done * Fair: value of the excursions; the food at restaurants other than Czar's/Azura and the buffet were just average, with the lowest grade going to Chin Chin * Poor: recent refurbishment missed some details, especially in the cabin (see details in the cabin review) • Stateroom steward was courteous and efficient, but we could never find him when problems arose with the safe and the bathroom • We received conflicting information between the service desk and the room steward regarding the disembarkation time (we were carrying our own bags), we were unceremoniously shooed out of the cabin at 9 a.m. even though the service desk promised any time before 9:45 a.m. would be OK. • A salesperson at an onboard jewelry shop was disrespectful to someone in my travel group, blocking her from entering a drawing that was supposed to be open to anyone who purchased jewelry on the ship, openly mocking the bracelet she bought onboard as "not jewelry" in front of other passengers. It left her feeling embarrassed and ruined the joy she felt picking out her bracelet.

The Good, the Bad, and the Not so Joyful

Norwegian Jewel Cruise Review by singingbell

Trip Details
  • Sail Date: June 2019
  • Destination: Alaska
  • Cabin Type: Mid-Ship Inside
* Excellent: the itinerary (Alaska Inside Passage 7-days northbound from Vancouver), including Glacier Bay which was a highlight; the food at Czar's Palace and Azura; the service at Azura was outstanding; the focus on leaving minimal environmental impact; the viewing room into the bridge was great

* Good: overall friendliness and service of staff; the entertainment and music were professional and well done

* Fair: value of the excursions; the food at restaurants other than Czar's/Azura and the buffet were just average, with the lowest grade going to Chin Chin

* Poor: recent refurbishment missed some details, especially in the cabin (see details in the cabin review)

• Stateroom steward was courteous and efficient, but we could never find him when problems arose with the safe and the bathroom

• We received conflicting information between the service desk and the room steward regarding the disembarkation time (we were carrying our own bags), we were unceremoniously shooed out of the cabin at 9 a.m. even though the service desk promised any time before 9:45 a.m. would be OK.

• A salesperson at an onboard jewelry shop was disrespectful to someone in my travel group, blocking her from entering a drawing that was supposed to be open to anyone who purchased jewelry on the ship, openly mocking the bracelet she bought onboard as "not jewelry" in front of other passengers. It left her feeling embarrassed and ruined the joy she felt picking out her bracelet.
singingbell’s Full Rating Summary
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Cabin Review

Mid-Ship Inside
Cabin IB 9081
The cabin was where the age of the ship showed the most.
• Stateroom shower problems: cycles between scalding hot and cold water; the shower drain became backed up the last two days of our cruise; there were obvious cracks on the bathroom counter
• Cabin safe was broken; called service desk and waited for the promised repair person who never showed... after a maintenance person finally came by to "fix" it, the keypad remained difficult to use (had to press the keys really hard)
• TV: another cabin equipment that we had issues with... even after the batteries in the remote control were replaced, the television would not respond to button presses 80% of the time, occasionally we had to resort to unplugging the TV to turn it off.
Some positives: the bed was comfy... the sound-proofing worked well enough that we didn't hear our neighbors like we did on previous cruises... finally, being able to see the live view of the camera pointing at the front of the ship on TV was really nice.
Deck 9 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews