• Write a Review
  • Boards
  • Log In
Quantum of the Seas Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
478 Reviews

Worst Cruise Experience Ever

Quantum of the Seas Cruise Review by amandamays

48 people found this helpful
Trip Details
  • Sail Date: Jun 2019
  • Destination: Asia
  • Cabin Type: Ocean View Balcony

This was the worst cruise I have ever been on. There was no formal nights, no theme nights, no special fun things, horrible entertainment and horrible food. There were three ship days and nothing to do! It was a low budget, poor entertainment and option cruise and we didn't have to fly around the world for this experience. My family planned this trip all year and flew from the US to China for this cruise. I always cruise Norwegian and Disney and heard amazing things about Royal Caribbean. I have never left a bad review in my life, but this was a horrible shame and an experience that I can't get back for my family.

The worst part was that my family spent over $400 on an excursion "Kyoto On Your Own." We were dropped off at the Kyoto Station (insanely huge) and we couldn't find the bus returning from our day. We were supposed to be back at 2:30pm. At 2:09pm, went to the police station at Kyoto Station when we couldn't locate the bus. We found three other English-speaking families that couldn't find their buses! We all stuck together and called Royal Caribbean. We were told that our tour would be contacted and would come to get us. We were told that we wouldn't be left behind. We called three or four more times checking in over the next two hours! The bus never was contacted or came to get us. Other families on the bus were worried about us and told us that the tour was told to LEAVE WITHOUT US!!!!! We didn't even have our passports as Royal Caribbean took them from us when we first boarded and held them until the last day. This has never been our experience on an international cruise. We were in a country with our two kids and no passports! Shame on them for lying to us and telling us they would get us. After two hours of waiting, someone holding a Royal Caribbean sign came to meet our family and the other two families and didn't bring transportation!!!! They told us we had to take the public train about two hour to our ship and pay ourselves (over $100 more!) Also, we had 15 minutes to catch the last train to the ship!!! This was unprofessional and cruel. Shame on them. A bunch of families met and talked to the excursion department on the cruise ship. Even families who found the buses had struggles and frustration as there was POOR INFORMATION given for us to find the buses and NO PHONE NUMBER given to us for emergencies. We were told by the cruise staff that they would contact us and leave a message at our stateroom. No surprises that they still haven't contacted us. This was a horrible and scary situation and handled so poorly by this company.


amandamays's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
Service
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Ocean View Balcony
Cabin 2D 11266 11268

Great cabins, clean, perfect. We had two balcony connected rooms for our family. They were perfect and we were very satisfied with every aspect of the rooms.


Port & Shore Excursion Reviews


Previous ReviewNext Review
amandamays
1 Reviews Written
48 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More Royal Caribbean Quantum of the Seas Reviews





Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.