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As a National Customer Account Manger of one of the UK leading holiday companies and having now complete 15 Marella cruises I like to give an honest rounded option on the experience. Whilst this isn't a new ship and other reviews I read before the cruise also stated its new to the fleet and its a nice ship. The positives. Nice ship with some really good venues, bars and restaurants. The customer service from all the staff from cabins to bars & restaurants etc is excellent and what you would expect from Marella. The negatives. This ships sail out of Naples the worst airport experience I've had in 40 years both on arrival and departure so beware when you book. An hour and a half to get you luggage, another 20 minutes walk up bank with your cases to the coach park and another 20 minutes queue for the bus. Not the best start to a holiday going back was worse. Food was well below the standard and the worst myself and wife experienced in all our sailings. Respective tough meat dishes, no roast of the day,Jacket, boiled or roasts and only chips twice in the week. The sweet selection was basic and the same every night. As we and others arrived late on the ship due to the debacle at Naples airport the lunch buffet was closed and limited food on offer. The late night buffet was really basic and not worth the effort. We paid £100 for the drinks upgrade on the first day as I would rather drink Heineken rather than Fosters and my wife Bulmer rather than Strongbow ( personal choice) Two of the main bars Pool bar and the Squid and Anchor didn't stock these. The entertainment was pretty dreadful. The two best acts on the ship were the crew show and the guest artist from the UK. The bands The Collective were great but the Vibe were awful and looked and sounds as if the got together 5 minutes before the ship sailed. The rest of the entertainment crew were the worst I've seen on any cruise or even in the UK. This was an Adult cruise and they fed us kid type games shows backed up with poor jokes, lousy singers on top. If the Cruise Director/staff spent less time talking about themselves and put more focus on the customers it would have been better. The ports of call were good but the usual information you got maps etc from destination services were none existent. I purchase the internet for work back home if you don't use your megabytes you loose them. Summarise. Great ship. Excellent service. Entertainment rubbish. Food Poor. Talking on a new ship to the fleet, sticking it dry dock for two weeks and getting it out on the ocean is always going to have problems. You might change the name but not the previous shame. Marella have built up loyal following myself and wife included. The have built up the fleet of good ships and created a brand in Marella. This ship is way off the standard of any of the others and needs some serious surgery. I would give this ship a wide berth for 12 months till they sort the basics of the food and the entertainment out. I like many others would never travel into or out of Naples airport again its an nightmare.

Poor start for a new ship to the fleet

Marella Explorer 2 Cruise Review by john4444daniel

8 people found this helpful
Trip Details
As a National Customer Account Manger of one of the UK leading holiday companies and having now complete 15 Marella cruises I like to give an honest rounded option on the experience.

Whilst this isn't a new ship and other reviews I read before the cruise also stated its new to the fleet and its a nice ship.

The positives.

Nice ship with some really good venues, bars and restaurants.

The customer service from all the staff from cabins to bars & restaurants etc is excellent and what you would expect from Marella.

The negatives.

This ships sail out of Naples the worst airport experience I've had in 40 years both on arrival and departure so beware when you book. An hour and a half to get you luggage, another 20 minutes walk up bank with your cases to the coach park and another 20 minutes queue for the bus. Not the best start to a holiday going back was worse.

Food was well below the standard and the worst myself and wife experienced in all our sailings. Respective tough meat dishes, no roast of the day,Jacket, boiled or roasts and only chips twice in the week. The sweet selection was basic and the same every night. As we and others arrived late on the ship due to the debacle at Naples airport the lunch buffet was closed and limited food on offer. The late night buffet was really basic and not worth the effort.

We paid £100 for the drinks upgrade on the first day as I would rather drink Heineken rather than Fosters and my wife Bulmer rather than Strongbow ( personal choice) Two of the main bars Pool bar and the Squid and Anchor didn't stock these.

The entertainment was pretty dreadful. The two best acts on the ship were the crew show and the guest artist from the UK. The bands The Collective were great but the Vibe were awful and looked and sounds as if the got together 5 minutes before the ship sailed. The rest of the entertainment crew were the worst I've seen on any cruise or even in the UK. This was an Adult cruise and they fed us kid type games shows backed up with poor jokes, lousy singers on top. If the Cruise Director/staff spent less time talking about themselves and put more focus on the customers it would have been better.

The ports of call were good but the usual information you got maps etc from destination services were none existent.

I purchase the internet for work back home if you don't use your megabytes you loose them.

Summarise.

Great ship.

Excellent service.

Entertainment rubbish.

Food Poor.

Talking on a new ship to the fleet, sticking it dry dock for two weeks and getting it out on the ocean is always going to have problems. You might change the name but not the previous shame.

Marella have built up loyal following myself and wife included. The have built up the fleet of good ships and created a brand in Marella. This ship is way off the standard of any of the others and needs some serious surgery.

I would give this ship a wide berth for 12 months till they sort the basics of the food and the entertainment out.

I like many others would never travel into or out of Naples airport again its an nightmare.
john4444daniel’s Full Rating Summary
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Cabin Review

Cabin 1032
Excellent service and clean and tidy.