Costa Luminosa Review
3.5 / 5.0
0 reviews
Bad cabin offered, very poor customer service-- never cruise with Costa
Review for the Mediterranean Cruise on Costa Luminosa
Rathin Basu
First Time Cruiser • Age 60s
Rating by category
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Value for Money
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Additional details
Sail Date: Jun 2019
Cabin: Outside Classic
Crosieres as sales agent failed to give us important details such as the programs on the cruise till the last moment. The standard answer was ýou will get it with the ticket' which arrived 72 hours before the trip commenced.
By that time all important excursions were already booked by other guests. This means other guests knew how to book excursions but Croiseres as agent never told us despite my repeated asking about it !!
We chose and paid for two window view cabins. To our horror we were given cabins 4297 and 4323, both of which had large motors installed outside the windows. Thus the views of these windows were completely blocked !! I have attached the photo for readers quick reference.
Cabin Review
Outside Classic
Cabin EC
We booked two window sea view view cabins. To our horror we were given cabins 4297 and 4323, both of which had large motors installed outside the windows. Thus the views of these windows were completely blocked !! Photo attached.
Role of Costa Staff:
At the ship's hospitality desk the staff completely disowned there responsibility to change the cabins. We explained to them that our payment and booking of the cabins were confirmed for open views of the windows.
Costa hospitality staff refused to give us alternate cabins. Eventually we had to go for balcony cabins 7232 and 7235 for which we had to pay extra 500 Euro for each cabin. This was a totally unacceptable behaviour of Costa Staff towards the guests. We felt we have been exploited and cheated by Costa and its agent Croisieres.
Port Reviews
Venice
On the return date of 8th June, the disembarkation was diverted to Trieste, 150km away from Venice port. In addition Luminosa was delayed by 4 hours. We asked for a coach drop to Venice airport as we were booked for a flight to Vienna at 2,45pm. Costa refused to offer this help. We had to eventually hire a taxi from Trieste to go to Venice airport to catch our flight. This is a very bad example of customer service !!
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