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Celestyal Crystal Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
214 Reviews

You get what you pay for

Celestyal Crystal Cruise Review by cruiseesl

7 people found this helpful
Trip Details
  • Sail Date: Jun 2019
  • Destination: the Mediterranean

My friends and I chose the 7-Day Aegean Cruise based on the itinerary: Mykonos (full day and night into the wee hours) Milos, Santorini (2 full days, and an overnight in between), Heraklion, and Kusadasi. The itinerary was in fact excellent. We loved having the luxury of time on Mykonos and Santorini. Of course we would have liked to have even more time, but that's for another trip.

Embarkation was very smooth and pretty fast. Access to the ship started at about 2:00 pm. We arrived at the Piraeus port around 3:30 and we were on board by shortly after 4:00 pm. Our cabins were not ready, which was understandable, but there were lounges to wait in.

The included excursions were: Santorini (visit to Oia), Heraklion (visit to Knossos Palace and the Archaeological Museum, and Kusadasi (Ephesus).The first two were excellent. I skipped the visit to Ephesus because I'd been there before; my several travel friends who went on that excursion said the ancient site visit was excellent. That was followed, with the same guide, by an over-long visit to a rug factory which was so intensely pressured to make sales (thousands of dollars per rug) that these seasoned travelers felt intimidated and quite uneasy. It sounds easy to have walked away and boarded the bus, but they assured me that the bus wasn't going to leave until some sales had been fulfilled.

We added on a ship's excursion to Delos (from the Mykonos port). Perhaps because it was the first excursion on the first day, but it was chaos at the beginning (bus assignments, ticket distributions, etc.) The guide my group was with, Yolanda, spoke incomprehensible English, and after a while we gave up trying. I suggest hiring a guide privately.

The excursion we added on for Milos, Nostalgic Milos and the Beaches, was fabulous! We boarded an excursion boat, had an excellent guide, Natassia, who pointed out features of Milos that we could see from the boat, and we had a few opportunities to jump or climb from the boat to swim in the Aegean. Unforgettable!

As expected, the ship is in need of an update. Nothing was dirty or shabby, just looking dated and tired. Our standard outside cabins (Deck 4) were fine. Not large, but we didn't expect that. The bathrooms were tiny, but not so very different from other cruises I have been on in standard accommodations.

The wait staff tried their best, but they need more training--food orders were mixed up, requests were forgotten. They were very polite and friendly, but, with a couple of exceptions, they need more training and experience. Not sure if it was partly a language issue. They meant well.

The shows were pretty bad, I thought, though with enough alcohol (a drinks package was included in our price), it was possible to smile and have a good time.

The pool, located on the same deck as the food buffet, was tiny. See photo.

We felt that the food was the weakest part of the experience. At best it was mediocre, especially the meat. A couple of times what was supposed to be steak was a sort of grey mystery meat and we sent it back. Breakfast options were repetitive but okay, and lunch options always included salads and vegetables if we didn't like the looks of the hot dishes. Coffee was labeled as Douwe Egbert, a European brand, but we thought it pretty bad.

One of the advantages of having a few long days and late nights in port, was being able to have lunch and/or dinner off the ship.

Disembarkation took longer than anyone wanted it to. We arrived back at Piraeus by 9:00 am, and my group did't get off the ship until slightly after 10:30 am. It was annoying, but I don't blame the cruise line for that--they are subject to the whims and rules of Customs and the Port Authority.

Would I take this cruise again? Possibly. But I'd look into similar itineraries with higher prices, to at least ponder a more upscale experience.

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Port & Shore Excursion Reviews


Assignment to buses and distribution of tickets was chaos. Guide Yolanda had poor English skills and even if we could have understood her, the whispers (audio devices) worked sporadically.

Crete (Heraklion)

Well-organized, excellent guided tour of the Knossos Palace, and then time allowed for a visit to the Archaeological Museum.


This oveview and walk in Oia and Megalochori was not nearly long enough, but it did introduce the towns, and bring us on to Fira. The excursion was successful in that I would very much like to go back.

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