This is my ninth cruise and this was the worst one I have been on. The good parts of it was loading and unloading passengers it was quick and easy. However, Lets start with the ship, when the ship started moving there was no party like there was on the other ones. The pools closed as early as 10 o clock. There were not as many parties and the music for them was really bad. The parties also ended at 2 o clock so afterwards there was nothing to do after and everything is about money. My daughter had a fun pass that I purchased and when I went to the deck to get her the bracelet the guy was trying to charge me twice for it. The site did not specify that the fun pass had credit and was not unlimited either. We also purchased an internet package which was 3 GB's for two devices. They charged me 300 dollars when I had bought 100 dollar package. When I went to guest services I had to argue with them and they only took off 100 dollars but gave me 5.5 GB's. We were charged an extra service fee of 87.50 per person as the tip for the people working and we were not informed that it was not included in the booking they put it on afterwards. For the photos they were very disorganized and when I asked for help the person working told me to "calm down" so my daughter yelled at him. It was very rude. During dinner the same waiter kept taking my daughter to dance to the music they had in the restaurant but would not keep it professional and asked for instagram and he continuously kept messaging her. The guy cleaning the rooms did a horrible job cleaning the room and the room always smelled strange he never took out the trash and on the last day my daughter forgot her license in the room so she went back to go get it and she found the guy who was cleaning our room smoking a cigarette on the balcony of our room. In a non smoking room. The cabin is extemely small compared to the ones on the other cruise ships I have been on. The timing of the ports was also horrible. We arrived at Puerto Rico at 5 PM on the third day and left at midnight which there was not much to see cause it was night time. On the fourth night we arrived at Virgin Islands at 7 AM and left at 6 which was good timing. On the fifth night though we arrived at St Maartin and didn't have time to do anything because we arrived from 6 AM to 1 PM. On the sixth night we were still at sea. Then the seventh night we arrived at the Bahamas from 7 AM to 6 PM and it was a disaster since it was the day before we left so we had to leave the island early to get our photos and pack our luggage up, every other cruise I have been on we would be at sea on the day before leaving the ship. The food was the same in the buffet we did not get any changes and it was awful. Me and my friend ordered the same food in the restaurant and got food poisoning from it. The only thing there was to do on the ship was swim during the day and drink at night. The only night club there was, was filled with younger people as young as 18, there were not multiple clubs like there was on the other ships. I would never sail with MSC again and it was triple the price of Carnival which is the best ship line I have sailed with. Also I called 4 times for more hangers and I did not get them till I told one of the people working outside I needed them. I came on this ship to relax but this was anything but relaxing.