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Crystal Serenity Review

-- / 5.0
Editor Rating
0 reviews

Christmas And New Years Hawaii Cruise

Review for Hawaii Cruise on Crystal Serenity
10+ Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Dec 2018
Cabin: Deluxe Stateroom with Verandah

First time on Crystal and not impressed. Lots of little things disappointed us and we did not feel it was worth the money or lived up to the hype. Food was average and we have had lots of better meals in our hometown restaurants. Excursions were overpriced and terrible! Staff was nice but struggled serving a full ship. We often had to flag down our wine steward for refills. Long time Crystal cruisers commented that things have gone down hill with the new ownership. They needed a dedicated children’s section in the main dining room so other diners were not impacted by children crying, whining, etc. Lots of little things disappointed us given we are long time cruisers. They ran out of food items like tea bags to make decent ice tea. Hallway carpets are worn out and need repalcing. They say the cabins have 110 and 200 outlets but there was only one 110 outlet and it was by the vanity. If you wanted to plug in something by the bed nightstands you need to bring plug adapters. Save your money and go on other high-end cruise lines.

Cabin Review

Deluxe Stateroom with Verandah

Cabin A2

Cabin was the same as other high-end cruise lines and not worth the cost.

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