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We enjoyed the spacious Family Suite although it wasn’t cleaned very well. When we boarded to dropoff our carryon before heading to lunch the room appeared to be finalizing cleaning so no big deal; however, after using the loo and approaching the sinks to wash my hands, I noticed toothpaste in bothe sinks! We cruise often in Haven and Suites so this was a first for us! Upon leaving the room the steward came up, we thought to introduce himself as usual, but instead berated is for coming in before the room had been cleaned! Not the best first impression at all. A normal request to have the fridge emptied so we could store juices and canape plates was ignored the entire cruise by the Steward and butler. After 3 days of reminders and notes left in room it became a battle of wills, one we lost. The steward was a bit standoffish and neglected to turn down our room, something we have never had to specifically request. Not a big deal but not ordinary. We ended up wasting food because we had no fridge to store it. I ended up not going without slippers because the same debri from when we arrived in the suite remained the entire. cruise. The ship was nice, food great and service was good outside suite, and we had a fun trip overall. Just wanted to point out some oddities and make sure this is the exception! Oh, and the concierge, Reoul, I think, we never met. He brushed past us a few times and we didn’t even know who he was until disembarkation when he was waiting at the exit to say goodbye. Uh, he never said hello! Again odd since we always bond with Haven personnel including Courtyard valet, Butler, steward, etc.

Great Ship. Steward Not So Much

Norwegian Dawn Cruise Review by sulala

1 person found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Bahamas
  • Cabin Type: Deluxe Owner's Suite
We enjoyed the spacious Family Suite although it wasn’t cleaned very well. When we boarded to dropoff our carryon before heading to lunch the room appeared to be finalizing cleaning so no big deal; however, after using the loo and approaching the sinks to wash my hands, I noticed toothpaste in bothe sinks! We cruise often in Haven and Suites so this was a first for us! Upon leaving the room the steward came up, we thought to introduce himself as usual, but instead berated is for coming in before the room had been cleaned! Not the best first impression at all. A normal request to have the fridge emptied so we could store juices and canape plates was ignored the entire cruise by the Steward and butler. After 3 days of reminders and notes left in room it became a battle of wills, one we lost. The steward was a bit standoffish and neglected to turn down our room, something we have never had to specifically request. Not a big deal but not ordinary. We ended up wasting food because we had no fridge to store it. I ended up not going without slippers because the same debri from when we arrived in the suite remained the entire. cruise. The ship was nice, food great and service was good outside suite, and we had a fun trip overall. Just wanted to point out some oddities and make sure this is the exception! Oh, and the concierge, Reoul, I think, we never met. He brushed past us a few times and we didn’t even know who he was until disembarkation when he was waiting at the exit to say goodbye. Uh, he never said hello! Again odd since we always bond with Haven personnel including Courtyard valet, Butler, steward, etc.
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Cabin Review

Deluxe Owner's Suite
Cabin SA 12002
Nice large cabin great bath. No balcony but a wall of floor to ceiling windows were great. One window had condensation and wasn’t as clear but overall nice suite.
Deck 12 Inside Cabins, Suite Cabins

Port & Shore Excursion Reviews