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We choose this ship due to the itinerary which was one of the few things we ended up happy with. We booked initially in Dec. Two weeks after final payment the price on our trip dropped by more than 60%. I was offered a $250 on board credit as a consolation to the almost $7000 drop. Not ever cruising NCL prior I was baffled. I have never seen a cruise line struggle to fill cabins to the extent they created such a massive drop. That should have been our first clue! We boarded the ship and there was a massive wet brown stain on my carpet that the room steward tried to cover with the ottoman. The sheets were stained in three places and the mirror had two large handprints in the middle of it. Second clue? After calling housekeeping and front desk and to deal with the carpet I was told they would replace it in two days. Three days later they finally did. We went to La Cucina on the first night and were told my sons dining and drink packages were never paid for. They were part of our fare and had the receipt. They refused to acknowledge the receipt I had with me saying they had to make contact with the mainland. For 5 days they could apparently not make contact with the mainland and it took me having to have my husband call from the US to Orlando to have this fixed. It was their mistake. They somehow dropped it from his booking. No apologies from anyone. That seemed to be the theme throughout the cruise-we had exactly 4 crew members on the cruise that made our trip enjoyable and I will make a point to send a card to NCL about them because the rest of the crew just did not seem to care about anything. La Cucina was a huge disappointment and we barely ate our food. When the waiter picked up our plates he asked how it was and we said "honestly, not very good". He then proceeded to say OK and took our food away...never once asking how he could fix it. Their excursions are marked up beyond belief. We just were flabbergasted that they charged $199 for a Flam railroad ticket when you can walk right off (or better yet book ahead of time) for less than 1/4 of that! The only NCL excursion we did was Paris on Your Own. Our 6 hours in Paris was reduced to 2 1/2. No apologies. They really didn't care. They left over an hour after the ship cleared for no apparent reason. The ship itself is in good condition and we did enjoy and make use of the thermal suite everyday. Food, which I understand is subjective, was not at all the quality you find on Disney or Celebrity or even Royal. We struggled to find anything decent to eat most nights at dinner. You almost have to have a dining package for most nights. And even that is iffy...Cagneys and Le Bistro were good. The Mojito Bar is a bright spot. If you dare to cruise with them head there and hang out with Roberto and drown your sorrows that you didnt pick a better line. The perfect end to the cruise...the last night the sliding door in the shower fell off!

Would Not Recommend

Norwegian Pearl Cruise Review by Wheeling TravelingMom

5 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Baltic Sea
  • Cabin Type: Mid-Ship Balcony
We choose this ship due to the itinerary which was one of the few things we ended up happy with. We booked initially in Dec. Two weeks after final payment the price on our trip dropped by more than 60%. I was offered a $250 on board credit as a consolation to the almost $7000 drop. Not ever cruising NCL prior I was baffled. I have never seen a cruise line struggle to fill cabins to the extent they created such a massive drop. That should have been our first clue!

We boarded the ship and there was a massive wet brown stain on my carpet that the room steward tried to cover with the ottoman. The sheets were stained in three places and the mirror had two large handprints in the middle of it. Second clue?

After calling housekeeping and front desk and to deal with the carpet I was told they would replace it in two days. Three days later they finally did.

We went to La Cucina on the first night and were told my sons dining and drink packages were never paid for. They were part of our fare and had the receipt. They refused to acknowledge the receipt I had with me saying they had to make contact with the mainland. For 5 days they could apparently not make contact with the mainland and it took me having to have my husband call from the US to Orlando to have this fixed. It was their mistake. They somehow dropped it from his booking. No apologies from anyone.

That seemed to be the theme throughout the cruise-we had exactly 4 crew members on the cruise that made our trip enjoyable and I will make a point to send a card to NCL about them because the rest of the crew just did not seem to care about anything.

La Cucina was a huge disappointment and we barely ate our food. When the waiter picked up our plates he asked how it was and we said "honestly, not very good". He then proceeded to say OK and took our food away...never once asking how he could fix it.

Their excursions are marked up beyond belief. We just were flabbergasted that they charged $199 for a Flam railroad ticket when you can walk right off (or better yet book ahead of time) for less than 1/4 of that!

The only NCL excursion we did was Paris on Your Own. Our 6 hours in Paris was reduced to 2 1/2. No apologies. They really didn't care. They left over an hour after the ship cleared for no apparent reason.

The ship itself is in good condition and we did enjoy and make use of the thermal suite everyday.

Food, which I understand is subjective, was not at all the quality you find on Disney or Celebrity or even Royal. We struggled to find anything decent to eat most nights at dinner. You almost have to have a dining package for most nights. And even that is iffy...Cagneys and Le Bistro were good.

The Mojito Bar is a bright spot. If you dare to cruise with them head there and hang out with Roberto and drown your sorrows that you didnt pick a better line.

The perfect end to the cruise...the last night the sliding door in the shower fell off!
Wheeling TravelingMom’s Full Rating Summary
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Cabin Review

Mid-Ship Balcony
Cabin BA 9568
The room itself was set up OK besides being filthy on embarkation. I have no idea how anyone over 6 foot would use that toilet.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins