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I have been on 10+ cruises but this was my first Cunard experience. Embarkation went smoothly in Vancouver, not the fastest but not the worst either. Our room was large (accessibility means lots of space) with a large balcony. Enough storage space for all our clothes. The food in the Main dining room was good, a good variety of appetizers and mains and always yummy desserts. The downfall of the main dining room, in my opinion is the stringent dress code. Men are required to wear a sports jacket most nights which may or may not included a tie. If you walk in the dining room sans a tie,, the maitre de will hand you one before you can enter. I know people will say you should have know that ahead of time and yes we did but didnt think theyd be so strict. Therefore we ate in the Lido which had a more relaxed attire. Over all, as most cruises I have been on, the staff go out of their way to make you happy. An example of going above and beyond was our room steward, Alfredo. As a power wheelchair user, I need to charge my chair every couple of days. At the end of one day, I plugged the charger into my chair and nada. I first thought it was a charger issue but it turns out there wasnt enough juice coming thru the rooms electricity.. Alfredo go in contact with guys in the electric depot, who came and got my chair in the evening, charged it fully and brought it back in the am. I cannot emphasis enough how much this saved me. I was on a 10 day cruise and on day 2 my battery was dead. We were wondering what were our options, it was highly doubtful we would find a new one in Alaska. My eternal debt is to Alfredo! So if you are a power chair user, this is your heads up. My only real peeve is, ok I have 2 Firstly, their excursion personnel via email or in person has 0 knowledge of what an accessible excursion is. I explained I need a lift to get on any transportation and they had no clue where to get access info. I would have thought with the average age of their guests which was 65+, theyd have a clue. I gave up on them and booked my excursions straight from the company. My last peeve was disembarkation. They advise if you want to self disembark, we live in Vancouver, go to the Queens lounge by 7:20am with you luggage. We did as such and we waiting for over an hour with no staff around to organize the situation and alot of pissed off passenger. Eventually we gave up waiting, headed to the elevators with a huge crowd following us, to fight for an elevator with the other wrinklys. Good fun. A good trip but Cunard wont see us again.

A wheelchair users perspective of Cunard

Queen Elizabeth Cruise Review by kaffy103

Trip Details
  • Sail Date: June 2019
  • Destination: Alaska
  • Cabin Type: Balcony
I have been on 10+ cruises but this was my first Cunard experience.

Embarkation went smoothly in Vancouver, not the fastest but not the worst either.

Our room was large (accessibility means lots of space) with a large balcony. Enough storage space for all our clothes.

The food in the Main dining room was good, a good variety of appetizers and mains and always yummy desserts. The downfall of the main dining room, in my opinion is the stringent dress code. Men are required to wear a sports jacket most nights which may or may not included a tie. If you walk in the dining room sans a tie,, the maitre de will hand you one before you can enter. I know people will say you should have know that ahead of time and yes we did but didnt think theyd be so strict. Therefore we ate in the Lido which had a more relaxed attire.

Over all, as most cruises I have been on, the staff go out of their way to make you happy.

An example of going above and beyond was our room steward, Alfredo. As a power wheelchair user, I need to charge my chair every couple of days. At the end of one day, I plugged the charger into my chair and nada. I first thought it was a charger issue but it turns out there wasnt enough juice coming thru the rooms electricity.. Alfredo go in contact with guys in the electric depot, who came and got my chair in the evening, charged it fully and brought it back in the am. I cannot emphasis enough how much this saved me. I was on a 10 day cruise and on day 2 my battery was dead. We were wondering what were our options, it was highly doubtful we would find a new one in Alaska. My eternal debt is to Alfredo! So if you are a power chair user, this is your heads up.

My only real peeve is, ok I have 2 Firstly, their excursion personnel via email or in person has 0 knowledge of what an accessible excursion is. I explained I need a lift to get on any transportation and they had no clue where to get access info. I would have thought with the average age of their guests which was 65+, theyd have a clue. I gave up on them and booked my excursions straight from the company.

My last peeve was disembarkation. They advise if you want to self disembark, we live in Vancouver, go to the Queens lounge by 7:20am with you luggage. We did as such and we waiting for over an hour with no staff around to organize the situation and alot of pissed off passenger. Eventually we gave up waiting, headed to the elevators with a huge crowd following us, to fight for an elevator with the other wrinklys. Good fun.

A good trip but Cunard wont see us again.
kaffy103’s Full Rating Summary
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Cabin Review

Balcony
Cabin BA 5105
Great amount of space because it was a wheelchair accessible one. Enough room to swing a cat.
Deck 7 Inside Cabins, Balcony Cabins, Suite Cabins