I've always wanted to travel to Bermuda, but hotels are pricey. This cruise gave us the opportunity to check out the island without making a commitment. Bermuda is a wonderful island with pristine pink sand beaches, western food and conveniences and everyone speaks English fluently. the island is exceptionally clean—a very nice contrast to the Caribbean islands. People are friendly and helpful. Sadly, we didn't get enough time to explore it in depth as we wasted half a day on the port tour which was a waste of time. We also did the full day island tour. This tour was a good idea for first-timers.

Norwegian Gem is a beautiful ship.The staff are friendly and accommodating. Reynaud and Gavin were wonderful attentive servers in the Grand Pacific and Shirley was awesome at helping me manage my dietary issues. The French Bistro is probably the best kept secret on the ship and Stanislav does an amazing job of keeping this restaurant humming. We ordered the filet mignon and it was beyond superb. If you can't get into Cagney's, be sure to get a table here. Also kudos to the girls and bartenders in the Martini bar. Great friendly service and very prompt. I don't know how they keep so many orders straight.

Our complaint was with the maintenance department. They were painting on Deck 13 and the fumes were coming down into our cabin, spoiling our ability to enjoy our beautiful room. We complained constantly throughout the week but nothing changed. They kept painting. I ended up with a very sore throat and sinus problems. One day the a/c was not working. This was repaired in a few hours. We were on Deck 11 under a dining area. At night the cleaners banged around waking us up. Again we complained. It helped a bit, but didn't stop completely. Our sleep was interrupted. This department gets a grade zero in their customer service. Read more