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Crystal Symphony Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
322 Reviews

Elegant ship with wonderful service

Crystal Symphony Cruise Review by jennas6514

41 people found this helpful
Trip Details
  • Sail Date: Jun 2019
  • Destination: Pacific Coastal
  • Cabin Type: Deluxe Stateroom with Verandah

This was my first Crystal Cruise and my second ocean cruise. I was charmed and amazed by the lovely ship (Crystal Symphony) and especially the service. I couldn't sit down anywhere without someone popping up within the minute asking if they could bring me something. The pool deck (Deck 11) was blissfully uncrowded with comfortable seating and plenty of throws to wrap up in on a cold day (and this was a cold, windy cruise to the Pacific Northwest). Nice place to read a book and look out over the water.

The service at the Marketplace buffet on the Lido deck was swift and attentive. My husband has a hard time walking, and a waiter or waitress was always on hand to carry his plates to our table. I liked that during lunch, you could carry your food anywhere on that deck (the grill, the Silk restaurant when it wasn't serving, basically any table you saw) and eat there. No one chased us back into the Marketplace eating area but waited on us where we were. Food was good, and the desserts tempted me a long way off my diet.

Another thing I loved about dining on this ship--you can have anything you want, you have only to ask. One day at lunch in the Waterside dining room, I craved a sandwich, but didn't want the one on the menu. The waiter was happy to recommend another not listed and brought it to me quickly (and it was good).

The public spaces on the ship are bright, airy, and relaxing. I found myself heading for the Bistro (coffee bar) on Deck 6 every afternoon for a pot of tea a scone or cold cuts (or both), to read a bit and relax. I attended one tea in the Palm Court (the Mozart tea), which had a full buffet of pastries and cakes. It was crowded that day, as it is the most popular tea of the voyage.

The Library: Not many people review the library I imagine, but it is a book lover's dream. Shelves upon shelves of books of all subjects and fiction genres, plus niches to listen to audio books or just to read. They have a "swap" shelf where you can leave whatever book you brought with you and grab another. Just don't forget to return your library book, because the fines are high (understandably so--hardback books are expensive).

Fitness Center: The fitness center, while small, has treadmills, elliptical machines, stationary bicycles, and a rowing machine. Plus four or five weight machines that were multifaceted (worked more than one muscle group). I was pleased to see so many free weights from light to heavy, plus kettle weights, medicine balls, and exercise balls. I could replicate my usual workouts exactly. I took a few of the free classes with the fitness director who was very good at keeping the exercises easy for beginners but explained how to make them more advanced for those who were longtime exercisers. She was patient, friendly, and encouraging. The center offered personal training (for a fee), though I was too busy to sign up.

Spa: Easily fit me in for appointments. I had my hair cut and got a massage. The massage was last minute on the last day, and they slid me in without a problem. Excellent massage--one of the best I've had. (Note, the spa is an extra fee, and they automatically add 18% gratuity.)

Cabin: While small, it was comfortable and nice. The bathroom, while again small, had new fixtures, plenty of hot water, and best of all, lots of large towels. Anytime we needed something extra or when our TV remote stopped working, someone was there within 10 minutes to help us out.

Voyage overall: I had been to some of the ports of call before (Seattle, San Francisco), but we found plenty to do. I did not take any of the excursions, because we booked this cruise at the last minute, and any that looked interesting to us were already sold out. I didn't mind, because I prefer to sightsee on my own anyway. Easy to call an Uber or taxi and head to whatever we wanted to do.

Recommendations: San Francisco: Legion of Honor Museum, a branch of the SF Art museum. Beautiful place with amazing collection. It lies on the western edge of the city in Lincoln Park near Land's End. Worth the trip.

Seattle: MoPop museum. Especially for music lovers and sci fi lovers! Right next to the Space Needle and the Chihuly Glass garden.

Astoria: Columbia River Maritime Museum. Small but intense, full of information. I did not do the river walk or the trolley along the river walk, but I would do that on my next visit.

Victoria: Tea at the Empress, of course. If you like dollhouses or miniatures, Miniature World museum right around the corner from the Empress. A fascinating collection of miniatures and dioramas. Well done. Butchart Gardens: While crowded that day, a beautiful not-to-miss botanical garden. Roses were in full bloom. A taxi is a must for that. (The free shuttle from the Symphony took us right to the Empress hotel).

Overall, I loved this brief vacation on a very relaxing and surprisingly uncrowded ship. The lecturers were great too, as was the new show the Crystal singers and dancers debuted.

I like the smaller ship experience--lack of noise, little stress, no lines (I rarely, rarely stood in a line on this ship). I felt like I was truly on a *ship*, not a condo block with a shopping mall that happened to be floating.

I highly recommend the Crystal Symphony.

jennas6514's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
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Cabin Review

Deluxe Stateroom with Verandah
Cabin B1 8114

Smaller than I'd like but comfortable and well appointed. Plenty of drawers / shelves, and hangers in the closet. Our stewardess, Kristina, was quick and efficient and courteous. Refrigerator kept stocked (beverages inclusive), plus we had bottled water constantly replenished. Bathroom has full bathtub, which is nice. Double sinks were nice too. Lots of shelves for storage. The stateroom and bathroom were thoroughly cleaned every day. I think next time I will try for a larger room (a penthouse stateroom or suite), because I need a bit more space, but it wasn't bad for a shorter voyage.

Port & Shore Excursion Reviews

San Francisco

San Francisco is an easy city to tour on your own. Plenty of taxis, Uber, and public transportation, plus much is within walking distance of the cruise port (Pier 35 for this cruise).

Astoria, Oregon

Beautiful little town, people friendly and welcoming. Columbia River Maritime Museum wonderfully organized, small but with much information. Crystal had free shuttles to center of town and museum. River walk looked interesting. Much within walking distance. Lots of history in this town.


Another of my favorite cities. Plenty to see and do, easy to find transportation. Recommend the Seattle Center around the Space Needle, MoPop Museum, Chihuly Glass Gardens.


Butchart Gardens are fabulous and beautiful. Never have visited a better botanical garden. Tea at the Empress is classic and elegant. Easy to get around town via taxi.


Much within walking distance and easy to reach places via taxi. The cruise terminal fed into the convention center which was lovely. Easy disembarkation.

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