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Allure of the Seas Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
2,995 Reviews

Will Never Cruise with Royal Caribbean Again

Allure of the Seas Cruise Review by Jerilf

11 people found this helpful
Trip Details
  • Sail Date: Jun 2019
  • Destination: the Eastern Caribbean
  • Cabin Type: Ocean View Balcony Accessible

This was our first cruise and our last vacation as a family. We had so much planning and money that went into this vacation knowing it would be our last. Two months before we left we got a change in itinerary that shortened our stay in Puerto Rico and Labadee due to propeller problems on the ship. I understand RC can change itinerary at any time per the contract. However, during our trip there was a medical emergency and the boat had to return to San Juan. Due to the existing propeller problem the captain told us we were unable to make it to Labadee or any other port to make up for it. They also said they were having a meeting with corporate that day to discuss compensation. It was my son's birthday and we had jet skiing, coaster rides and a beach day planned. We now had another day on the boat which was already getting old at this point having been on it for so many days with so little port time due to their initial change. We called RC when we returned and they said, sorry they are offering nothing as compensation. In the contract, it says, if changes are made due to technical issues, compensation will be made. We will never cruise Royal Caribbean due to there horrible customer service.

Allure was a beautiful ship, with amazing employees working on it, who went above and beyond to try to make up for the changes. Just want to clarify my 1 star review is for Royal Caribbean, not the staff of the Allure. Unfortunately, corporate is the problem. Our servers in the dining room were amazing, Vladamir and Eduard who were so personable and knew our names and everything we liked the first day. I was a little teary eyed the last day saying goodbye. The food in the dining room was the best we have ever eaten. We were never disappointed in a meal. We felt the windjammer food was very good too. The shows were spectacular also. My husband never saw a musical and he said Mamma Mia was fabulous. The aquashow was exciting. I did not expect much from Blue Planet from the reviews I read but the whole family enjoyed that as well. Our headline show was the juggler from Americas Got Talent Charles Peachock who was spectacular and funny!

When you are on a ship with 6300 guests, expect lines for things like rock climbing (1 hr long one day) and flow rider. Could not even get on the ice for ice skating since that filled up so quickly every time we went when they had open skating. My favorite part of the ship was the central park, so peaceful. The ship does really have it all. Even enjoyed the gym and running track.

Jerilf's Full Rating Summary
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Cabin Review

Ocean View Balcony Accessible
Cabin 3D 9444

We appreciated having the balcony on our first cruise.

Port & Shore Excursion Reviews

San Juan

A port rich in history. Due to our limited time at port we did our own exploring landmarks and sites. The highlight being El Morro. Don't forget your kite to fly on the lawns.

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