This cruise was booked last minute at a reasonable price. I had been to Alaska several times before, but my first time solo. Since I found it more cost effective to take the HAL shuttle to the ship, I followed the directions on my paperwork and contacted a HAL employee near baggage claim. They directed me to an area where I dropped off my luggage. It was quite a walk out of the airport, across the bridge through the parking lot and down to a holding area. It was so loud and crowded, it was difficult to hear what was going on and when the colored tags were called to board the bus. I was able to snag a seat on an earlier bus, as being solo, one of the buses had just one seat left and I got it. If not for that, I don't know how long I would have waited. My suggestion is to take a taxi if you have more than 2 people. It's only a couple of dollars more and much less hassle.
I chose a guarantee verandah stateroom and was pleasantly surprised to have my room assigned in advance. I had plenty of storage room. It would have been fine for two, but no more. The verandah was an added boost as it was always refreshing to step out and watch the scenery go by. The air did not work even set on the coldest setting. I reported it the first day and by that evening, maintenance had come in and solved the problem.
I ate at all three for fee dining venues. The food was good in both Tamarind and Canaletto. Food was brought out cold at Pinnacle Grill and I felt rushed, no heed taken when I mentioned the cold food and my pre dinner cocktail had a piece of aluminum foil in it. I wasn't expecting a free drink, but the bar service could have apologized. Service was excellent at Tamarind, and iffy at Canaletto. Yes, I cruise solo and usually dine solo. It does not mean that you can ignore a single guest to the point of being disrespectful. Or give sloppy service.
The entertainment at the main stage was okay. The headlining show never performed due to an illness, and the comedian and magician just had additional performances. The BB King Blues band had the best lead singers I have heard on a HAL ship. They were a delight to hear and their interaction with the audience endeared them all the more to me.
I booked all my excursions through HAL. The tour I had in Juneau was overbooked by one. Being a single I was asked to forfeit my time and come back later for the next tour. When I went back for the second tour, it was cancelled. I asked for my money back and was told that I had to go to the ship for a refund. I went back to the desk and was told that they didn't know of any excursions being cancelled, but if I could wait for the excursion leader to come back they would find out. I received a call a few hours later by a very rude woman telling me that someone in the Neptune concierge booked a couple on the same excursion with the wrong date on one of the two tickets. She then stated If I had any problems with that to call guest services, and yes my refund was back on my statement before she made the call. No sorry, nothing. Very rude! I was disappointed to miss the excursion and lack of sympathy on HAL's part.
The other excursions went well, and the final tour of Seattle with transfer to airport was a good overview of the city and a good way to spend time while waiting for a late afternoon flight.
Plenty of room for one, would have been okay for two but no more. Cabin stewards kept room clean and were in/out so quick, I never knew when they came.
Flight cancelled, original flight overbookedView All 93 Float Plane Reviews
Not much in the way of wildlife sighting, only deer and otters
Tour guide very knowledgable and excited about her city.