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Cabin was very nice, adequate cabinet and cupboard space. Mattress was very hard with 2 different thicknesses. We didn’t have an issue with the room or the room steward. My appointment was with the organization of details. We boarded an headed directly to the buffet as we had been traveling for the past 24 hrs and were very hungry and thirsty.. Our cruise cards were incorrectly coded as we had paid for the ‘easy drink’ package well in advance.. We were served with beverage charges as our drinks were being served. We were advised by the beverage manager we would have to go to customer service and have our cards properly coded.. The lineup took approximately 30 minutes to have this issue corrected.. Next issue, we go to enter our cabin.. cruise cards would not open our room, back to customer service and another 20 min wait.. All fixed again.. We wanted to disembark for a few hours In Civitavecchia.. to our disbelief, we were denied.. Card was still improperly coded, and for the third time back to customer service. This all happened within the first 2 hours of boarding.. Not a good start.. That evening our dinner seating was 7 pm.. we arrived slightly after 7 to once again have an issue with the maitre d, he was very rude and abrupt saying we would have to come back for the 9:45 seating.. My wife is very persistent and eventually we were seated.. We were not happy with the customer service and it would be very difficult for us to recommend MSC to anyone.

Terrible customer service

MSC Divina Cruise Review by Medahead

9 people found this helpful
Trip Details
Cabin was very nice, adequate cabinet and cupboard space. Mattress was very hard with 2 different thicknesses.

We didn’t have an issue with the room or the room steward.

My appointment was with the organization of details. We boarded an headed directly to the buffet as we had been traveling for the past 24 hrs and were very hungry and thirsty..

Our cruise cards were incorrectly coded as we had paid for the ‘easy drink’ package well in advance..

We were served with beverage charges as our drinks were being served. We were advised by the beverage manager we would have to go to customer service and have our cards properly coded..

The lineup took approximately 30 minutes to have this issue corrected..

Next issue, we go to enter our cabin.. cruise cards would not open our room, back to customer service and another 20 min wait..

All fixed again..

We wanted to disembark for a few hours In Civitavecchia.. to our disbelief, we were denied..

Card was still improperly coded, and for the third time back to customer service.

This all happened within the first 2 hours of boarding.. Not a good start..

That evening our dinner seating was 7 pm.. we arrived slightly after 7 to once again have an issue with the maitre d, he was very rude and abrupt saying we would have to come back for the 9:45 seating.. My wife is very persistent and eventually we were seated..

We were not happy with the customer service and it would be very difficult for us to recommend MSC to anyone.
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Cabin Review

Aurea Balcony Stateroom
Cabin B3 11132
Cabin was very nice, adequate cabinet and cupboard space. Mattress was very hard with 2 different thicknesses.
We didn’t have an issue with the room or the room steward.
Cabin was very nice, adequate cabinet and cupboard space. Mattress was very hard .
Cupido Deck Inside Cabins, Balcony Cabins