This cruise fit into my schedule, also I liked the itinerary. Most of the port I have never been to or its been many years since I visited them. I was especially looking forward to Bilbao Spain and Portland England. I reserved an oceanview view unobstructed view guarantee. @ days before departure, I was told my cabin number. They gave me an obstructed view room. When I called Princess, they assured me that it would be changed for me when I check in at the ship. When I checked in I was told to see guest services on the ship. They told me that all they cabins were full, If someone doesn't show up, they will let me know tomorrow and make the change. Twice, guest services gave me excuses, no one cared that I didn't get what I asked and paid for. I finally was able to speak with the Hotel Manager. Dana was very nice, she explained to me that the ship was overbooked by more than 10 cabins. She said she would ask corporate what they would do for me. A couple days later, someone left a phone message in my cabin, they offered me a $200 on board credit for my next cruise- I was insulted! $200 was the additional amount that I paid for the unobstructed view, but no refund, just an onboard credit for my next cruise. If they wouldn't "do me right" why would I cruise with them again?

The cabin was nice, except for the lifeboat that I was forced to look at outside the window, it would be nice to have a chair in the cabin as I like to sit and read often.

The cabin attendant was excellent! The dining and buffet staff were also very good. Read more