With 4 cruises behind us and having visited many countries we decided we would like to visit Northern Europe. MSC was the cheapest option as Royal Caribbean and Norweigan were a lot more expensive so we decided to try this option,
we were not very pleased with a few things, the ship is very new so this itself was fabulous however as the saying goes "you get what you pay for"..
We spoke with many others on board from various parts of the world and we all felt that once on board the ship it seemed to be like "we have your money so entertain yourself"..
from past experience on RCC and Thompson (TUI) ships there was always music or entertainment by the poolside and especially on the days at sea, on this very large ship there was no music to be heard and no cruise director to be found to participate in games etc. the only time we saw this lady was at the beginning and end of each show in the evening times.
The marketplace in particular is a dangerous zone and needs a "huge restructure" as there is no queueing system in place and easily knocked off your feet in a heartbeat. some nationalities in particular have no manners in this area or at the lifts around this area and we saw elderly people almost run-down.... :-( this includes some workers in the marketplace as well as customers. we spoke with some waiters in the Panorama dining area and they agreed about the Buffet area and said that many people had mentioned it but nothing was done.. very sad to see this ongoing problem is not being rectified considering this is an expensive holiday for each family and MSC don't seem to be happy to take on board people's comments.
our cabin was beautiful no problems there and Patrick looked after us very well, couldn't be any kinder to us and always had our bed turned over each day.
the only issue I would raise is the hoovering outside the door from 7am in the morning, this needs to be addressed and started after breakfast time as there is no time to lye-in with the very loud banging all around us from early morning. :-(