Cruised with 27 others. Had family, friends and Niece and Nephew 17&18. HOTS june 2019. We all felt the free food was excellent except for Solarium poor service & food. I reserved two times for free dinner every night, Solarium 6pm and then also My Time Dining 8:30 since we had no idea of show times & did not want to miss since dinner service is alloted 2 HOURS every night. The room attendants and food staff that we saw or spoke were almost all exceptional. There is an 18% tip already paid, we paid an extra 10 to 15% on top and could charge to our room. RC constantly nickel and dimed during the entire pre cruise, items that stated would be included were not get everything email led to you if they tell you something. Voom almost NEVER worked, no way to communicate with rest of our group, RC should atleast put dry erase boards on doors so we could tell everyone where wewent and in four hours where we will be. Print out your entire daily planner, to prove what you paid for and time you scheduld since their app hardly worked. I had to fight to get 1-arcade $ back, since card did not work( had already worked with attendant night before), 2- $ back from cancelled port RC excursion, 3- proof of dinner reservation # reserved and time 4-i have limited mobility and diarrhea was noted on my reservation and RC could not confirm where the $1200 Chill Island Cabana i paid for was..of course 2nd in line on Day one excursion CS had my reserved cabana the farthest last one as far away from bathrooms as possible to walk in 4 inch sand THANKS RC for working with me . 4- got $ back on voom since down so many days. 5- got $ money off cabana since items that should have been included were not - combination locking lid, speaker, usb outlet all none Existant. 6- Got bottle of wine since CS sold me personal Flowrider for my Fam of 3 (my Ipad blocked some drop downs for some reason and i never could read the excursion notes) but not the personal whole hour one on one, was only personal with 12 other guests. 7- RC sponsored excursion start time changed weeks ago, noth Ng noted on my stuff, noone informed us i guess they dont know how to pick up phone or knock on door but willing to interupt my meal to ask me to change my dinner time to 9pm for the remainder of the cruise. Oh the biggy, the weather was crummy, the second largest ship in the world swayed all day and night the first 3 days - in bed, during day, durring dinner, on top deck on bottom deck while walking, everywhere. It was not killer, but i have vertigo so it affected me more than others, but everyone was talking about it. Cool to watch the water swaying out of the pools though. So when it rains no Flowrider, mini golf, rockclimbing or ofcourse pool..could use hot tub since under cover. Since voom did not work, dinner reservation for everyone went out the porthole, first three nights instead of 2 hrs, took an extra 30 to 45/min to seat, so turned into 3 HOURS for dinner. Which dominoed into evening events , that were cancelled. Bummer again. Ps RC luggage tags are competely different, confirm size and shape before buying the cutesie tags. We had an okay time, expectations were high, being let down could have been avoided. Check out Rcblog to get good tips.
Interior no window no view for our two Young Adults. I wanted to mention you cannot put overhaging cubbies/ shoe holders in this type of room. There are only sliding doors in this room, that you cannot put something over door to hang down. Room served its function. Bring your own shampoo and body wash. They have the tiny bar soaps & i guess there were hair dryers you can ask for or were in a drawer. Bring a plug in USB nighlight, wind up alarm clock since time changes as you move and so does your iphone..but ship stays on ship time.
The associates in the port are excellent. Handicap precruise kept us in a seperate penned area, did not get to board first, but boarded before the herd. Leaving ship/ port we got someone with a cart to help. He was really entertaining & escorted us thru fastest customs line all the way to where we waited for our bus back to the hotel. Tipped him& gave him a cold soda since ge was sweating so much. Somehow our line had an extra luggage bag ,that was taken right back for the correct person.
Thrill waterparkk great, large painted picknick tables with large umbrellas we used as home base. I brought a slash proof combination locking bag to leave our phones tied to table. I guess there are lockers inside, just saw them outby Chill Island Cabana i reserved. Food was great, big variety. Divebombing pooping birds disgusting. Look up before you sit down to eat.View All 56 Aqua Park Reviews
Items promised not provided, Cabana peerson came by about once an hour for drinks( not enough) and wwe had to coaxed her ino bringing a burger. Cabana did NOT have seperate menu, we ate what everyone else did on the island. 6 towels, cooler stocked with 8 Evian iced bottles, 3 person couch, two big chsirs, electrical outlet, ceiling fan, good roof if it rained, 2 long floattie matts & i guess 2 sets of snorkle if you requested. I rated bad only because RC could not proove to me there were speakers and combination lock inside the cabana as stated in comments, so i had to buy my own. And also, handicap was not considered when they assign your cabana number. Not a problem for others, but wAs for me since cabanas were going for $1200 bucksView All undefined undefined Reviews
1- RC changed start time (which they knew days or weeks ago) did not contact us four rooms so had to cancel 2nd excursion. 2- RC also requires entirely seperate waivers that must be presigned, ofcourse location only open one hour a day on ship. They could see 9 of us did not sign them by Day 4 and RC made no attempt to call, knock, email, interrupt my dinner(but did interrupt to ask we change our dinner time to 9pm) to let us know the requirement. 3-important* the tickets in the room are not tickets, but receipts, you still need to go to PADI to get true tickets. 4 - this port has a two hour difference than ship time, you phones have a different time when you wake up in this port. Port was cancelled so we did not go.View All 39 Boss Underwater Adventure Reviews
Rc changed the start time for our RC excursion (we think days or weeks in advance) and did not tell any of our four rooms. so missed second excursion the Sloth Monkey since not enough time. Right when disembarking, Captain broadcasted waves too high so port cancelled.View All undefined undefined Reviews