Cruised with 27 others. Had family, friends and Niece and Nephew 17&18. HOTS june 2019. We all felt the free food was excellent except for Solarium poor service & food. I reserved two times for free dinner every night, Solarium 6pm and then also My Time Dining 8:30 since we had no idea of show times & did not want to miss since dinner service is alloted 2 HOURS every night. The room attendants and food staff that we saw or spoke were almost all exceptional. There is an 18% tip already paid, we paid an extra 10 to 15% on top and could charge to our room. RC constantly nickel and dimed during the entire pre cruise, items that stated would be included were not get everything email led to you if they tell you something. Voom almost NEVER worked, no way to communicate with rest of our group, RC should atleast put dry erase boards on doors so we could tell everyone where wewent and in four hours where we will be. Print out your entire daily planner, to prove what you paid for and time you scheduld since their app hardly worked. I had to fight to get 1-arcade $ back, since card did not work( had already worked with attendant night before), 2- $ back from cancelled port RC excursion, 3- proof of dinner reservation # reserved and time 4-i have limited mobility and diarrhea was noted on my reservation and RC could not confirm where the $1200 Chill Island Cabana i paid for was..of course 2nd in line on Day one excursion CS had my reserved cabana the farthest last one as far away from bathrooms as possible to walk in 4 inch sand THANKS RC for working with me . 4- got $ back on voom since down so many days. 5- got $ money off cabana since items that should have been included were not - combination locking lid, speaker, usb outlet all none Existant. 6- Got bottle of wine since CS sold me personal Flowrider for my Fam of 3 (my Ipad blocked some drop downs for some reason and i never could read the excursion notes) but not the personal whole hour one on one, was only personal with 12 other guests. 7- RC sponsored excursion start time changed weeks ago, noth Ng noted on my stuff, noone informed us i guess they dont know how to pick up phone or knock on door but willing to interupt my meal to ask me to change my dinner time to 9pm for the remainder of the cruise. Oh the biggy, the weather was crummy, the second largest ship in the world swayed all day and night the first 3 days - in bed, during day, durring dinner, on top deck on bottom deck while walking, everywhere. It was not killer, but i have vertigo so it affected me more than others, but everyone was talking about it. Cool to watch the water swaying out of the pools though. So when it rains no Flowrider, mini golf, rockclimbing or ofcourse pool..could use hot tub since under cover. Since voom did not work, dinner reservation for everyone went out the porthole, first three nights instead of 2 hrs, took an extra 30 to 45/min to seat, so turned into 3 HOURS for dinner. Which dominoed into evening events , that were cancelled. Bummer again. Ps RC luggage tags are competely different, confirm size and shape before buying the cutesie tags. We had an okay time, expectations were high, being let down could have been avoided. Check out Rcblog to get good tips.