We always choose our cruises by itinerary, not cruise line and this one did not disappoint. Combination of fjords and the Arctic with the 24 hour daylight was perfect for us, Marella only do this route once a year and not many other cruise lines do trips into the Arctic Circle.
First the good points - some people are a bit sniffy about Marella (Butlins at sea etc) but loads of positives for us. First the size of ship, we prefer the smaller ones and the Explorer we found to be light and airy, especially the Mediterranean lounge which houses the fab tapas restaurant and the pizza/pasta in the evenings at no extra cost with spectacular views. All in all, the food we ate was certainly on a par with any other ship we have been on. The extra cost Surf and Turf and Kora Lai were top notch, as were all the staff (and we include the fabulous quiet bar 'Aperitif staff' just outside these venues as well - our bar of choice - mainly because you could get Fever tree tonics and Bottega processo on the premium upgraded all inclusive which for us at just over £7 a day we considered good value). The regular staff (bar staff, cleaners, cabin staff ) all great.
Now the Marella entertainment and customer facing staff could take a few lessons from the regular staff. Even spoke to Calvin James (head of staff?) ref some points but even he didn't give us much eye contact and generally didn't give the impression that he was being very attentive to our conversation. The entertainment from our point was very ' samey' - silent disco brilliant but mix it up abit and theme it eg have a soul theme v the 80'st,lost is novelty after a few times but with a few changes it could be so much better, you have the staff. Again some of the staff seemed to turn their smiles on and off. And only so many times you can watch Bohemian Rhapsody........And a bit more variety on the at sea days would be good, as we were in the Arctic Circle it is hardly sunbathing weather. But we did have a concern with the comedian that was flown in and thanks to head of entertainment that met us to talk about our issues. Thank you for that.