Just returned from our fourth time on the MS Eurodam. First things first, Eurodam is a great ship and still in really good condition. She is well worth a trip to any destination. The cabins are in good shape, as well as all of the public areas. The employees aboard all HAL ships, and in this case Eurodam, always go above and beyond to make sure that your cruise is the best it can possibly be. A special shout out at this time for our cabin stewards, Holqi and Ilyas, who made sure our cabin was always ready for us at all times of the day. Also special shout out to Marcel and Ryan, who rule the Pinnacle wine bar! They both made every day in their bar a great time. They went out of their way to have a special Bday cake made for my wife. It was very much appreciated. Now, some items that continue to trouble us on most cruises lately, but particularly Holland America. Entertainment continues to be cut back. On this particular cruise the main stage show was cancelled twice, due to a cast member "illness". It's amazing that there is no understudy to take on any role in a show, as is always done in this profession. Also, used to be two shows per 7 day cruise, now only one. The Pinnacle grill is always a highlight for us. This particular cruise, they just overbooked the room and the kitchen and the service staff could not keep up. There was a general feeling that they were trying very hard, but could not catch up. The food itself was fine, but the length of the experience ( 3 1/2 hours for 4 course dinner ) was a bit much. The Maitre'd always just stands at the door and NEVER helps the servers when they are in trouble. Also, in this type of dining experience, NO food should ever have to be auctioned ( okay, who gets the steak and who gets the fish)!! Really?? Come on, basic service training please!! Had to laugh that the Pinnacle Grill prices jumped $4.00 in the middle of our cruise! Yikes, couldn't even wait until the next cruise to implement!! The MDR was also under the gun each night and all I can put that down to is cutting of staff. Meals were auctioned, slow service and no wine service on three nights. The sommeliers are stretched so thin that when a few tables actually order cocktails and wine, they can not keep up. Again, everyone friendly, but you can see the stress in the MDR. Never see Captains or Maitre D helping. They always stand at the main door, nothing more. The food quality and portions continue to be cut. At least three nights out of seven, there are specialty menus, so you can not order other items, such as salmon or s Caesar salad. The portion continue to get smaller and smaller. We are not big eaters, and usually only eat three courses. You now have to eat all 5 courses to even feel some kind of full. Hawking of items that you can now purchase, such as a Tomahawk Ribeye or Alaskan King Crab legs gets really tiring. The proteins continue to be cut. Try to find a good cut of beef or chicken. Serving Chicken leg as an entrée on the menu in MDR?? Really? The Lido food is okay, nothing special. Just remember you are eating lots of processed foods and you will gain weight if you are not watching what you eat. Even the Mariner's Luncheon offers you Pot Roast instead of steak these days! We did not take any shore excursions this trip as we have travelled to Alaska 6 times. We did however, give lots of advise to persons looking for excursions. Alaska is one of those places where you really need to take excursions to see all of the beauty that it has to offer. Also, we always advise people who ask us to book Verandah cabins in Alaska, as you will really miss so much wonder if you do not. We have a few more HAL trips booked. We will continue to monitor the cuts made by the accounts and hope for the best. The perks we receive as three star Mariners are not that good, compared to the other lines that we cruise with.

Great ship, but food service continues downward!

Eurodam Cruise Review by Don and Char

15 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Alaska
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
Just returned from our fourth time on the MS Eurodam. First things first, Eurodam is a great ship and still in really good condition. She is well worth a trip to any destination. The cabins are in good shape, as well as all of the public areas.

The employees aboard all HAL ships, and in this case Eurodam, always go above and beyond to make sure that your cruise is the best it can possibly be. A special shout out at this time for our cabin stewards, Holqi and Ilyas, who made sure our cabin was always ready for us at all times of the day.

Also special shout out to Marcel and Ryan, who rule the Pinnacle wine bar! They both made every day in their bar a great time. They went out of their way to have a special Bday cake made for my wife. It was very much appreciated.

Now, some items that continue to trouble us on most cruises lately, but particularly Holland America.

Entertainment continues to be cut back. On this particular cruise the main stage show was cancelled twice, due to a cast member "illness". It's amazing that there is no understudy to take on any role in a show, as is always done in this profession. Also, used to be two shows per 7 day cruise, now only one.

The Pinnacle grill is always a highlight for us. This particular cruise, they just overbooked the room and the kitchen and the service staff could not keep up. There was a general feeling that they were trying very hard, but could not catch up. The food itself was fine, but the length of the experience ( 3 1/2 hours for 4 course dinner ) was a bit much. The Maitre'd always just stands at the door and NEVER helps the servers when they are in trouble. Also, in this type of dining experience, NO food should ever have to be auctioned ( okay, who gets the steak and who gets the fish)!! Really?? Come on, basic service training please!!

Had to laugh that the Pinnacle Grill prices jumped $4.00 in the middle of our cruise! Yikes, couldn't even wait until the next cruise to implement!!

The MDR was also under the gun each night and all I can put that down to is cutting of staff. Meals were auctioned, slow service and no wine service on three nights. The sommeliers are stretched so thin that when a few tables actually order cocktails and wine, they can not keep up. Again, everyone friendly, but you can see the stress in the MDR. Never see Captains or Maitre D helping. They always stand at the main door, nothing more.

The food quality and portions continue to be cut. At least three nights out of seven, there are specialty menus, so you can not order other items, such as salmon or s Caesar salad.

The portion continue to get smaller and smaller. We are not big eaters, and usually only eat three courses. You now have to eat all 5 courses to even feel some kind of full.

Hawking of items that you can now purchase, such as a Tomahawk Ribeye or Alaskan King Crab legs gets really tiring. The proteins continue to be cut. Try to find a good cut of beef or chicken. Serving Chicken leg as an entrée on the menu in MDR?? Really?

The Lido food is okay, nothing special. Just remember you are eating lots of processed foods and you will gain weight if you are not watching what you eat.

Even the Mariner's Luncheon offers you Pot Roast instead of steak these days!

We did not take any shore excursions this trip as we have travelled to Alaska 6 times. We did however, give lots of advise to persons looking for excursions. Alaska is one of those places where you really need to take excursions to see all of the beauty that it has to offer.

Also, we always advise people who ask us to book Verandah cabins in Alaska, as you will really miss so much wonder if you do not.

We have a few more HAL trips booked. We will continue to monitor the cuts made by the accounts and hope for the best. The perks we receive as three star Mariners are not that good, compared to the other lines that we cruise with.
Don and Char’s Full Rating Summary
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VF 4043
Our cabin was a guaranteed cabin. We were very pleased with the cabin that we recieved. We booked this cruise 10 days out as there was extremely good deals that dropped at the last second. We still appreciate the bathtubs in the older ships. Plenty of cabin storage space as well.
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins