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MSC Musica Cruise Review
3.5 / 5.0
Cruise Critic Editor Rating
636 Reviews

Terrible ship

MSC Musica Cruise Review by Julia A

2 people found this helpful
Trip Details
  • Sail Date: Jun 2019
  • Destination: the Eastern Mediterranean
  • Cabin Type: Balcony Stateroom

CONS

-Embarkation - we were waiting for two hours in the port. The port guy was constantly shouting at you and people waiting. People in the queue were very poorly mannered, kicking, pushing you and trying to skip the long queues

-MSC gave us incorrect drinks package and then blamed our travel agent saying travel agent provided incorrect info ( not true)

-MSC allocated our preferred restaurant incorrectly and blamed our travel agent asking for that specific restaurant as per our request (not true)

-Dirty bedlinen in the cabin ( stains)

-Dirty bathroom ( dirty door, mirror, rust and dirt in the shower)

-The balcony cabin is old and carpet/ furniture needs to be replaced very badly

- The balcony is dirty and rusty

- Customer service is non existent -at the very best they will ignore your complaints, otherwise they will shout at you , they could not care less about your comfort or satisfaction

-Cold water at all tea stations- impossible to make a cup of tea

-The pool was impossible to get into- too many poorly mannered people pushing you out of the way and kicking you ( we have got a balcony cabin Fantastica experience, which was supposed to be a luxury experience- what a joke!)

-The Italian staff were very rude , inpatient, poorly mannered. They were constantly raising their voice and shouting at you. Anything we were asking for was too much of a trouble for them

- Our waiter at dinner was really good but service in the restaurant during lunchtime was awful - the waiting staff was ignoring you, you could sit there for 30 min waiting to get a menu, the waiter at the door shouted at you when asked to take order ( shouting that he is not taking orders as he is a door waiter)

-They will charge you for water in the cabin even when water is included with your package

- They will add Unicef charge to your bill without asking you

- I have got a severe allergic reaction within 10 minutes of drinking their cheap pina colada at the pool

-They will mix french and english speaking groups together on excursions to earn more money, pure greed ( and will still charge you 90 euro per person).

-Disembarking was terrible, staff were treating you like a cattle, long queues again for 3 hours, staff shouting at you, people kicking and pushing you, arrival was also late

-Buffet was a mess, people running around, pushing you out of the way and trying to skip long queues

- The wines included in the 30 euro per day package were very cheap and of a very bad quality , MSC cocktails gave me a severe allergic reaction

PROS

-The food was very tasty

-Ports / towns where we stopped were very nice - especially Dubrovnik , Venice, Lecce, Mykonos, Olympia

-Some Asian staff were very good, polite and friendly

-Excursions were interesting and well organised ( except for the guide called Eva in Athens - Acropolis, Plaka and Museum tour- my advice would be to avoid this one)

-Entertainment was really good


Julia A's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
Service
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Cabin Review

Balcony Stateroom
Cabin B2 11140

Old and dirty


Port & Shore Excursion Reviews


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Julia A
2 Reviews Written
2 Helpful Votes
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