Celebrity Summit Cruise Review by matt1296
- Sail Date: June 2019
- Destination: Bermuda
- Cabin Type: Deluxe Ocean View with Balcony 2A
The worst aspect of the cruise for me was the food in the main dining room. I will say that they at least did a decent job of keeping and baking fresh bread. I think the worst thing for my personal taste was that it was impossible to get a good cut of steak in the main dining room; they want you instead to pay for the Tuscan Grill specialty dining option. If you order the everyday "New York Strip Steak" you will get something that passes for barely more than a minute steak. Even the one day they had Beef Wellington they served it with striploin instead of tenderloin which in my opinion ruins the dish (you need a tender beef to make proper Wellington). I was even able to extract a confession regarding the lowering standards of food from our waiter, who was begging us not to rate the food poorly in our survey because the company decided to count the rating of food against the waiter's tips (for anyone who doesn't know, in the age of automatic tipping the comments left on the post-cruise surveys affect how large of a tip your servers get).
The entertainment on the ship was decent. The main reason for my low rating when it comes to entertainment is because of Celebrity's decision to ignore the NHL's Stanley Cup Finals. I had emailed Celebrity before the cruise to ask if they planned to stream the games on the ship, to which they replied that they stream all major sporting events. This was an outright lie. To add a humorous aspect to this, we docked in Bermuda alongside the Norwegian Escape which streamed game 7 of the series on their large screen in the back of the ship. It was funny that Norwegian was streaming the game for its customers while the customers of the "premium cruise line" next to them were left high and dry. There were many people on the ship who were upset with this.
I did not personally use the Shore Excursions desk at any point in the cruise for the simple reason that their express purpose seems to be to fleece their customers. Not only was each excursion laughably overpriced (usually more than double what the actual tour itself cost), but the Shore Excursions team openly allowed their customers to be swindled in ports. For example, in Boston the cruise line set up a charter bus which would deliver passengers to Quincy Market for $17 per person round trip. The cruise line went through excruciating effort to ensure no one was notified of the Silver Line Mass Transit bus one block over from the terminal which will take you anywhere inbound to Boston for FREE. The cost to take mass transit back to the cruise terminal in Boston is around $3 a person. The only way you would know about the mass transit option is if you live in Boston (as I do) or if you happen to ask at the local information booth set up in the cruise terminal; Celebrity will not tell you about it and instead wants you to pay an extra $14 (of which I am sure they get a fair cut). The selection of tours for the destinations was average to below-average when compared to other cruise lines. But to me misleading your customers in this way in unforgivable. If you do business with the Shore Excursions desk on the Summit know that they do not value your money, and their knowledge of the ports (willingly or unwillingly) is extremely limited beyond their overpriced tours.
I will finally note that Celebrity's service (like all lines in the Royal Caribbean company) is a notch above their competition. This is frankly the one area where Royal Caribbean and its subsidiaries have maintained their standards, and it is appreciated.
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