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Everything about this cruise was awful. The embarkation in Newcastle took hours, shuttle buses overcrowded and we spent so much time queuing for everything. Once on board we were advised to upgrade to premium drinks package and after sampling the all inclusive drinks it was obvious why! The same applied to the quality of the food! We pre booked two excursions for when we were in St Petersburg and only did one because the first was such a let down. The overall standard of this ship is at best 2 star. We visited our local Tui branch to give our feedback and were told it couldn't be compared with the likes of Celebrity but this was not reflected in the price!!!!! We contacted the Tui post cruise help line 3 weeks ago and have not had a reply, we also tried calling but nobody picked up the phone. Absoluty disgraceful!

One to forget

Marella Explorer Cruise Review by KyteRich

7 people found this helpful
Trip Details
Everything about this cruise was awful.

The embarkation in Newcastle took hours, shuttle buses overcrowded and we spent so much time queuing for everything. Once on board we were advised to upgrade to premium drinks package and after sampling the all inclusive drinks it was obvious why! The same applied to the quality of the food!

We pre booked two excursions for when we were in St Petersburg and only did one because the first was such a let down.

The overall standard of this ship is at best 2 star. We visited our local Tui branch to give our feedback and were told it couldn't be compared with the likes of Celebrity but this was not reflected in the price!!!!!

We contacted the Tui post cruise help line 3 weeks ago and have not had a reply, we also tried calling but nobody picked up the phone.

Absoluty disgraceful!
KyteRich’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Cabin
Shore Excursions
Service
Onboard Experience
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Cabin Review

Cabin 8235
Basic cabin near the rear of the ship.
Noise from the engines could be annoying at times.

Port & Shore Excursion Reviews