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We were pleasantly surprised by the service, facilities and food on Escape. It is the biggest ship we have ever sailed on. The lounges, restaurants and bars are well designed and well maintained, the deck areas were always spotless and there were plenty of available sun beds throughout the voyage, something that has not always happened on smaller ships. As on most ships we had to wait for the lifts and they were usually crowded, specially during the stop in Bermuda when everyone was returning from shore excursions. We only used the complimentary restaurants, Taste, Savour and Manhattan, it was disappointing that they all had the same menu. We never had a problem with table availability though as we don’t eat early but there were queues between 5pm and 6.30 and you couldn’t reserve in advance. The food was good and there was plenty of choice. Breakfast however was rather a nightmare for us, being English, the waiters never seemed to understand us. Every day we had what we called the ‘Tea Ceremony’ because we had to wait so long for cold milk the pot of hot water went cold and had to be replaced. As we never had the same waiter twice it was the same every morning. They didn’t understand us wanting A1 sauce with eggs, a selection of pastries for our table or needing extra tea bags. My husband often asked for white toast but kept being served wheat. Do ‘white and wheat’ sound the same!? One day we sat for three quarters of an hour waiting for our main breakfast and we complained. The next day we were only half way through our cereals and fruit when came our eggs so there was no room on the table. We ended up receiving chocolates in our rooms, which was a nice gesture. We didn’t see any shows because The Americans book everything in advance on the first day or so, so we only saw a magician because it was free seating. I find it hard to understand why entertainment was put on in the Atrium, we weren’t bothered about the silly game shows and bingo that were so popular with many passengers. However there is not enough seating there and because there were chairs moved around to be in front of the screen it blocked the passage through the ship and was also incredibly noisy. One of our main issues was the noise around the ship, not everyone wants loud music pounding out all the time. There were no quiet bars on board where you can sit and chat with a cocktail or have a game of cards accompanied by a discreet singer or background music like other ships we’ve sailed on. Our other issue was the tiny swimming pool. It was impossible for people to have a dip to cool off because people are allowed to sit on the edge with feet in the pool. They sit so close together drinks in hand that it is impossible to get through to access the pool. We considered this to be a safety issue, the pool is deep and if there was a problem it would be difficult for anyone to gain access quickly. Apart from this is stops people from the sun decks from being able to have a cooling dip. Never had this problem on other ships. This should be looked into. Our room was spacious with ample storage and a decent balcony, the staff on the whole were helpful too. We didn’t appreciate the announcement the day before disembarkation that there would be a shortage of taxis at the port so it would be best to pay $45 pp for the ships transfer to the airports. Of course there wasn’t a shortage and the four of us paid $92 for a taxi with no wait at all. This also applies when in port, not everyone wants to take overpriced tours. In Bermuda we took a taxi to Horseshoe Bay for $35 between us. They were freely available at this set fee. That’s as it is, on the whole we had a great cruise on a sport ship to what for us was a new and fabulous destination. i hope the powers that be will listen to it’s passenger’s comments.

New York to Bermuda

Norwegian Escape Cruise Review by Sleapy

4 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Bermuda
  • Cabin Type: Balcony Stateroom
We were pleasantly surprised by the service, facilities and food on Escape. It is the biggest ship we have ever sailed on. The lounges, restaurants and bars are well designed and well maintained, the deck areas were always spotless and there were plenty of available sun beds throughout the voyage, something that has not always happened on smaller ships. As on most ships we had to wait for the lifts and they were usually crowded, specially during the stop in Bermuda when everyone was returning from shore excursions.

We only used the complimentary restaurants, Taste, Savour and Manhattan, it was disappointing that they all had the same menu. We never had a problem with table availability though as we don’t eat early but there were queues between 5pm and 6.30 and you couldn’t reserve in advance. The food was good and there was plenty of choice. Breakfast however was rather a nightmare for us, being English, the waiters never seemed to understand us. Every day we had what we called the ‘Tea Ceremony’ because we had to wait so long for cold milk the pot of hot water went cold and had to be replaced. As we never had the same waiter twice it was the same every morning. They didn’t understand us wanting A1 sauce with eggs, a selection of pastries for our table or needing extra tea bags. My husband often asked for white toast but kept being served wheat. Do ‘white and wheat’ sound the same!? One day we sat for three quarters of an hour waiting for our main breakfast and we complained. The next day we were only half way through our cereals and fruit when came our eggs so there was no room on the table. We ended up receiving chocolates in our rooms, which was a nice gesture.

We didn’t see any shows because The Americans book everything in advance on the first day or so, so we only saw a magician because it was free seating. I find it hard to understand why entertainment was put on in the Atrium, we weren’t bothered about the silly game shows and bingo that were so popular with many passengers. However there is not enough seating there and because there were chairs moved around to be in front of the screen it blocked the passage through the ship and was also incredibly noisy. One of our main issues was the noise around the ship, not everyone wants loud music pounding out all the time. There were no quiet bars on board where you can sit and chat with a cocktail or have a game of cards accompanied by a discreet singer or background music like other ships we’ve sailed on.

Our other issue was the tiny swimming pool. It was impossible for people to have a dip to cool off because people are allowed to sit on the edge with feet in the pool. They sit so close together drinks in hand that it is impossible to get through to access the pool. We considered this to be a safety issue, the pool is deep and if there was a problem it would be difficult for anyone to gain access quickly. Apart from this is stops people from the sun decks from being able to have a cooling dip. Never had this problem on other ships. This should be looked into.

Our room was spacious with ample storage and a decent balcony, the staff on the whole were helpful too. We didn’t appreciate the announcement the day before disembarkation that there would be a shortage of taxis at the port so it would be best to pay $45 pp for the ships transfer to the airports. Of course there wasn’t a shortage and the four of us paid $92 for a taxi with no wait at all. This also applies when in port, not everyone wants to take overpriced tours. In Bermuda we took a taxi to Horseshoe Bay for $35 between us. They were freely available at this set fee.

That’s as it is, on the whole we had a great cruise on a sport ship to what for us was a new and fabulous destination. i hope the powers that be will listen to it’s passenger’s comments.
Sleapy’s Full Rating Summary
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Cabin Review

Balcony Stateroom
Cabin BE 13140
Good and spacious. Plenty of storage. No plumbing problems. Well maintained by Chandra.
Deck 13 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins