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Azamara Quest Review

4.5 / 5.0
Editor Rating
668 reviews
84 Awards

Complete deception !

Review for Azamara Quest to Asia
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Koeykoey
10+ Cruises • Age 60s

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Additional details

Sail Date: Mar 2019
Cabin: Club Veranda Stateroom

TOTAL DECEPTION !!!

We have just experienced our worst cruise for life !!! We are a couple with more than 15 cruises of experience.

The AZAMARA QUEST is too old and poorly maintained, they have done renovations and repairs throughout the cruise. And the worst happened: with outside temperatures of 34c, we ran out of air conditioning for 36 hours, because there is only one compressor for the whole boat and it broke. Our outside patio room was dirty as I have never seen any of the last 15 cruises I did, I put on my shoes to walk on (pictures), there was a metal bar on the floor that had to hold the window that separates the patio of our neighbor, the bar was laid 5 days later, after several reminders. The 3 Jacuzzis on the boat had no water and did not work during the first 10 days of the cruise. The 2 shops of the boat were closed and under renovation, they opened after half of the cruise. This is the first and last time I chose Azamara, yet this company has the reputation of being the cruises Mercedes ... it's the utmost disappointment. We had the announcement, after the problem of air conditioning, that we were credited with 50% of the price of the cruise, I confirm that we did not even celebrate the credit of several thousand dollars because this boat is not worth more!! Our last cruise a few weeks before the QUEST was on the Celebrity EDGE, the average daily price was 40% cheaper than on the '' Quest '' and we had a brand new boat with tons of restaurants and shops, and all and all ... I do not understand how Azamara can charge us such exorbitant prices for a comparable service with other extremely inexpensive boats. This is outright abuse !!!

Cabin Review

Club Veranda Stateroom

For the price we pay its: To small, To old, need a ''BIG'' refresh

13 Helpful Votes

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