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I will start by saying i must have read 200 reviews of this cruise before booking so i want to give a thorough review for anyone contemplating this cruise and also choosing to upgrade to the Haven. We are a family of 4, my husband and i both in our early 40's and our kids are 11 and 14. We have a boy and girl. We were traveling with my sister n law, her husband and thier 3 kids ages 15, 12, and 10. I tried to read every review i could get my hands on regarding the Haven because it was considerabley more and i wanted to make sure it was worth it. I will tell you it is worth EVERY single penny!!! We chose the 2 bedroom haven family villa and wow the room was amazing! Large living area, seperate king size bedroom with a huge bathroom and giant windows over the tub and in the shower to look out to sea and a seperate bedroom and bathroom for our kids. Flat screen TV's in every room. From the moment we walked through the glass doors of the Manhatten Cruise Terminal till the moment we departed and got into a taxi back to the airport it was VIP service at its finest. I read a few reviews that mentioned people never wanting to leave the Haven and be in other parts of the ship and i totally get it now. We were in room 18112. To clarify not all Haven rooms are actually inside the Haven. Some have access to the Haven but their room is not inside. Our room was inside the Haven and that definitley added to the wow factor of our experience. The customer service we experienced was top notch. Our concierge Adrian is just amazing. Seriously he should be running the whole ship. Our Butler Samir was the same and cabin attendant Joceyln was just as awesome. So let me go back to the beginning. We walked into the cruise terminal and there is a very long line to check in but then i look to the right and there is a seperate line for Haven guest with about 4 people in it. We walk over and are immediatley escorted through and into a private lounge with chairs food, and refreshments and our own team to check us in and give us our key cards. It took about 15 min and then we were privatley escorted on the boat and into the Haven lounge. There were waiters ready with drinks, hambuger sliders and fries. We were told our room was ready right away and went to check it out. As i mentioned it was beyond impressive and my husband who truly does not like to cruise was very impressed. We chose to eat at Margaritaville because it was free for Haven guestst the first day. We are from South Florida so we have eaten there quite a few times before. Unfortunatley the service there was terrible and food not that great but the manager immediatly recognized what was happening and swooped in and gave us a card to come back for free another day. We never did because there were so many other options but it was a nice gesture and we werent paying for it anyways so we really didnt mind much. The Haven itself is truly amazing. The restaurant is open for breakfast, lunch and dinner and the food is great. I am having withdrawls from the amazing avocado toast i had for breakfast every morning. We never made reservations and there was always a table when we needed one. The pool deck on 17, loungng deck on 19 and sun deck on 19 are worth the money for the upgrade alone. Cushioned loungers, waiters bringing you whatever you needed to drink, eat (there is a menu for the pool and lounging decks so you dont have to get up and go to the restaurant they just bring the food right to your chair) Never had to fight for a chair. The sun deck on 19 was my favorite and i spent a good portion of my time up there sunning, reading in a shady spot or loungng in the jacuzzi up there overlooking the ocean. The servers also come around sporatically with fresh fruit skewers and cheese. It really is first class service. Going back to our private conceirge and butler meant NEVER having to visit the internet cafe, general concierge, and all those long lines on deck 6. My internet was set up immediatley in the haven lounge by our concierge.( FYI the ncl app is cool because for $10 per phone you can also talk and text all you want with your loved ones through the app. We also chose the unlimited internet package for my husband and i to share and the unlimited social media package for my kids to share.) Our private concierge Adrian booked all of our dining reservations, shows, really anything we wanted was done immediatley and never a problem. It was truly crazy how attentive and awesome he was. And there is a private seating section for Haven guests at all shows. Our butler Samir was equally impressive getting us anything we needed whenever we needed it. Chocolate chip cookies at 1am for my kids, pizzas for us at odd hours etc.. whatever we wanted it was done. There are also little platters of snacks, sandwhiches and chocolates they leave in your room everyday. We ate at the following restaurants - Moderno, Tepanyaki, La Cucina, Manhattan room, Haven, Osheehans, Margaritaville Moderno was amazing - tons of food and great quality meats Tepanyaki was also amazing - a ton of food and just tasted great La Cucina - not very good. The pizza was good and that was about it. And this was our second time eating there because we went on the inaugrual sailing of the Bliss last year to Alaska (wich i will get to later) and the food was not good then either so they really need to consider what they are making in there Manhattan Room - amazing food, and dinner entertainment. Wish we ate there more than once. We ate there on our last night Haven - amazing all around Osheehans, - great pub food for lunch and dinner. They have a light night menu that i cant say the same about. Not sure if the food goes downhill that time of night or what but they should be embarrased to serve the nachos they do Margaritaville - i already discussed Garden buffet - i had a snack there once. our family traveling with us at there a lot and said it was not as good as the Bliss and i am sure they are right because the buffett food on the Bliss was suprisingly amazing Pool Snack Menu in the Haven - great they had everything from swordfish burgers, chicken ceasar wraps, burgers etc... they also have pound cake and banana bread by the pool everyday also with tea and infused water The casino- I read a hundred reviews complaining about the smoke. I will start off by saying i have asthma and not lightly either my lung actually collapsed when i was 18 so i dont like smoke. It WAS NOT as bad as some of the reviews i read. yes you can smell it terribly if you walk through a certain part of the slots section but i love black jack and there is a non smoking section (the smoke does wreak through into the non smoking because there is not a barrier to seperate) but it was managable. i played black jack every night and didnt feel like i was dying. They def could have designed it better as there was not a problem at all on the bliss games - the kids took advantage of karaoke every night and it was a blast to watch some people. they did the ropes course and said it was a lot of fun. Hardly any of them went to the kids clubs. they did their own things and we let them. they all stayed in a group and had phones so i was comfortable lettting them roam free. we played bingo and took part in some of the family fun games. they also spent a ton of money in the arcade and bowling so watch your kids spending on their cards if they have charging privleges escape the big top - absolutley terrible - dont waste your time. I'm the one that booked it and i dont think I will every hear the end of wasting an hour of everyones time. It was truly aweful. Excursion - we didnt book any through the ship. I booked a private catamaran through Sail Bermuda called the Wyauna and it was the highlight of the trip. We went paddle boarding, snorkeling, kayaking, and cliff jumping. The boat was well equipped immaculant and everyone had the best time FYI Bermuda is absolutley beautiful. We travel a ton and its the prettiest well maintianed Island i have ever been to. For the second day we rented electric cars from Oleander Bermuda Rentals and toured the entire Island and hit some beaches. Just make sure they give you a fully charged car. My brother n law had an issue with his. So last year we went on the Bliss all 9 of us also. It was amazing the ship was brand new and we did not have the haven. I didnt feel like i missed out because everything was so gorgeous on that ship and the staff was so friendly. We also did not have a lot of sea days. I will say i dont think we would have enjoyed this cruise as much if we werent in the haven. My sister n law and her family were not in the haven and although they had a nice time they have come complaints and there experience was not the same as ours. The staff outside of the Haven did not seem to be as nice as they were on the Bliss. The cleanliness of the ship was not as nice as the Bliss either. So i guess the bottom line is if you want a hassle free, VIP, total escape from problems crusie book the Haven. If you dont mind waiting in long lines and being incovenienced a bit then your fine without the Haven. But the pool deck and chair situation outside of the haven looked like a madhouse just FYI. Oh and getting off the ship there was about an hour and a half wait and i was freaking because i thought we would miss our flight but nope there was a special exit and special line to clear customs - took us 15 minutes! I hope this review was helpful:)

Heaven in the Haven

Norwegian Escape Cruise Review by bleew

3 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Bermuda
  • Cabin Type: The Haven 2-bedroom Family Villa with Balcony
I will start by saying i must have read 200 reviews of this cruise before booking so i want to give a thorough review for anyone contemplating this cruise and also choosing to upgrade to the Haven. We are a family of 4, my husband and i both in our early 40's and our kids are 11 and 14. We have a boy and girl. We were traveling with my sister n law, her husband and thier 3 kids ages 15, 12, and 10. I tried to read every review i could get my hands on regarding the Haven because it was considerabley more and i wanted to make sure it was worth it. I will tell you it is worth EVERY single penny!!! We chose the 2 bedroom haven family villa and wow the room was amazing! Large living area, seperate king size bedroom with a huge bathroom and giant windows over the tub and in the shower to look out to sea and a seperate bedroom and bathroom for our kids. Flat screen TV's in every room. From the moment we walked through the glass doors of the Manhatten Cruise Terminal till the moment we departed and got into a taxi back to the airport it was VIP service at its finest. I read a few reviews that mentioned people never wanting to leave the Haven and be in other parts of the ship and i totally get it now. We were in room 18112. To clarify not all Haven rooms are actually inside the Haven. Some have access to the Haven but their room is not inside. Our room was inside the Haven and that definitley added to the wow factor of our experience. The customer service we experienced was top notch. Our concierge Adrian is just amazing. Seriously he should be running the whole ship. Our Butler Samir was the same and cabin attendant Joceyln was just as awesome.

So let me go back to the beginning. We walked into the cruise terminal and there is a very long line to check in but then i look to the right and there is a seperate line for Haven guest with about 4 people in it. We walk over and are immediatley escorted through and into a private lounge with chairs food, and refreshments and our own team to check us in and give us our key cards. It took about 15 min and then we were privatley escorted on the boat and into the Haven lounge. There were waiters ready with drinks, hambuger sliders and fries. We were told our room was ready right away and went to check it out. As i mentioned it was beyond impressive and my husband who truly does not like to cruise was very impressed. We chose to eat at Margaritaville because it was free for Haven guestst the first day. We are from South Florida so we have eaten there quite a few times before. Unfortunatley the service there was terrible and food not that great but the manager immediatly recognized what was happening and swooped in and gave us a card to come back for free another day. We never did because there were so many other options but it was a nice gesture and we werent paying for it anyways so we really didnt mind much. The Haven itself is truly amazing. The restaurant is open for breakfast, lunch and dinner and the food is great. I am having withdrawls from the amazing avocado toast i had for breakfast every morning. We never made reservations and there was always a table when we needed one. The pool deck on 17, loungng deck on 19 and sun deck on 19 are worth the money for the upgrade alone. Cushioned loungers, waiters bringing you whatever you needed to drink, eat (there is a menu for the pool and lounging decks so you dont have to get up and go to the restaurant they just bring the food right to your chair) Never had to fight for a chair. The sun deck on 19 was my favorite and i spent a good portion of my time up there sunning, reading in a shady spot or loungng in the jacuzzi up there overlooking the ocean. The servers also come around sporatically with fresh fruit skewers and cheese. It really is first class service.

Going back to our private conceirge and butler meant NEVER having to visit the internet cafe, general concierge, and all those long lines on deck 6. My internet was set up immediatley in the haven lounge by our concierge.( FYI the ncl app is cool because for $10 per phone you can also talk and text all you want with your loved ones through the app. We also chose the unlimited internet package for my husband and i to share and the unlimited social media package for my kids to share.) Our private concierge Adrian booked all of our dining reservations, shows, really anything we wanted was done immediatley and never a problem. It was truly crazy how attentive and awesome he was. And there is a private seating section for Haven guests at all shows. Our butler Samir was equally impressive getting us anything we needed whenever we needed it. Chocolate chip cookies at 1am for my kids, pizzas for us at odd hours etc.. whatever we wanted it was done. There are also little platters of snacks, sandwhiches and chocolates they leave in your room everyday. We ate at the following restaurants - Moderno, Tepanyaki, La Cucina, Manhattan room, Haven, Osheehans, Margaritaville

Moderno was amazing - tons of food and great quality meats

Tepanyaki was also amazing - a ton of food and just tasted great

La Cucina - not very good. The pizza was good and that was about it. And this was our second time eating there because we went on the inaugrual sailing of the Bliss last year to Alaska (wich i will get to later) and the food was not good then either so they really need to consider what they are making in there

Manhattan Room - amazing food, and dinner entertainment. Wish we ate there more than once. We ate there on our last night

Haven - amazing all around

Osheehans, - great pub food for lunch and dinner. They have a light night menu that i cant say the same about. Not sure if the food goes downhill that time of night or what but they should be embarrased to serve the nachos they do

Margaritaville - i already discussed

Garden buffet - i had a snack there once. our family traveling with us at there a lot and said it was not as good as the Bliss and i am sure they are right because the buffett food on the Bliss was suprisingly amazing

Pool Snack Menu in the Haven - great they had everything from swordfish burgers, chicken ceasar wraps, burgers etc... they also have pound cake and banana bread by the pool everyday also with tea and infused water

The casino- I read a hundred reviews complaining about the smoke. I will start off by saying i have asthma and not lightly either my lung actually collapsed when i was 18 so i dont like smoke. It WAS NOT as bad as some of the reviews i read. yes you can smell it terribly if you walk through a certain part of the slots section but i love black jack and there is a non smoking section (the smoke does wreak through into the non smoking because there is not a barrier to seperate) but it was managable. i played black jack every night and didnt feel like i was dying. They def could have designed it better as there was not a problem at all on the bliss

games - the kids took advantage of karaoke every night and it was a blast to watch some people. they did the ropes course and said it was a lot of fun. Hardly any of them went to the kids clubs. they did their own things and we let them. they all stayed in a group and had phones so i was comfortable lettting them roam free. we played bingo and took part in some of the family fun games. they also spent a ton of money in the arcade and bowling so watch your kids spending on their cards if they have charging privleges

escape the big top - absolutley terrible - dont waste your time. I'm the one that booked it and i dont think I will every hear the end of wasting an hour of everyones time. It was truly aweful.

Excursion - we didnt book any through the ship. I booked a private catamaran through Sail Bermuda called the Wyauna and it was the highlight of the trip. We went paddle boarding, snorkeling, kayaking, and cliff jumping. The boat was well equipped immaculant and everyone had the best time

FYI Bermuda is absolutley beautiful. We travel a ton and its the prettiest well maintianed Island i have ever been to.

For the second day we rented electric cars from Oleander Bermuda Rentals and toured the entire Island and hit some beaches. Just make sure they give you a fully charged car. My brother n law had an issue with his.

So last year we went on the Bliss all 9 of us also. It was amazing the ship was brand new and we did not have the haven. I didnt feel like i missed out because everything was so gorgeous on that ship and the staff was so friendly. We also did not have a lot of sea days. I will say i dont think we would have enjoyed this cruise as much if we werent in the haven. My sister n law and her family were not in the haven and although they had a nice time they have come complaints and there experience was not the same as ours. The staff outside of the Haven did not seem to be as nice as they were on the Bliss. The cleanliness of the ship was not as nice as the Bliss either. So i guess the bottom line is if you want a hassle free, VIP, total escape from problems crusie book the Haven. If you dont mind waiting in long lines and being incovenienced a bit then your fine without the Haven. But the pool deck and chair situation outside of the haven looked like a madhouse just FYI. Oh and getting off the ship there was about an hour and a half wait and i was freaking because i thought we would miss our flight but nope there was a special exit and special line to clear customs - took us 15 minutes! I hope this review was helpful:)
bleew’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 10 to 12
Ages 13 to 15
Service
Onboard Experience
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Cabin Review

The Haven 2-bedroom Family Villa with Balcony
Cabin H4 18112
Absolutley Amazing!!!!!
Deck 18 Suite Cabins

Port & Shore Excursion Reviews