This is our 13 Cruise trip and the third with Cunard. We sailed before on QE and QV, but it was our first time on the mighty QM2. The ship was iconic and displayed luxury interior deco in all areas. However, it lacked some of Cunard elements and plenty of cosmetic maintenance. We understand that it has been built as a translantic ocean liner, but the entertainment and the activities did not meet our expectations for 8 days full sea sailing.
The food was great in term of quality, quantity and dining experience. We can't say exceptional or outstanding tho.
Although, the customer service was pleasant by the staff in the public areas and the cabin alike, the senior management did not show positive courtesy or professional attitude.
We had an incident on board for which the ship had to divert to Halifax and transfer an ill passenger, so we made it to New York with 5 hours delay.
Unfortunately, at Brooklyn Red Hook embarkation on Friday, the customs and passport control process was utterly unorganised and disappointingly slow. It was a major complaint from most passengers and we heard a lot of unprofessional issues. The CPD officers lost a British passport while processing one passenger entry clearance between them, and they initially refused to admit liability, then they asked him to request an emergency travel document from the British consulate after four hours in order to catch up with his flight back to UK on Sunday. Cunard staff did not offer any help or assistance.
We have decided to conclude our cruising experience with Cunard for the time being because the cruise line is not making any effort in diversifying their clientele, and providing extra excitements to middle aged passengers and young people.
The planetarium, the Gym and the Swimming pools were extremely under used, and a lot of outdoor space was not utilised during this cruise.
If you suffer from sea sickness, this is one of the most stable ships we have ever been as far you booked in the middle low floors.
The Cabin was average but the TV entertainment was nice for a cruise ship in the middle of the ocean.
The carpet was dirty and tired and the balcony bar had a lot of sea salt from previous cruise which needed cleaning before accepting new guests.
The shower got broken and the drain was blocked on separate occasions but repaired instantly upon our request.
I don't understand why they still use paper numbers instead of electronic screens.
Unprofessional treatment by the CPD staff and very unorganized. Never again cruising to this Sea port