After many cruises with Thomson on Emerald,Celebration and number one Spirit, we decided to see what a “new “ ship was like. One out of 5 is good. Newcastle was waiting for 2 hours after 4 hours of driving. (We were lucky- others much longer. This is not the first time - see reviews. Access to ship far too steep - why not a lower deck? Outside cabin ok but continual noise all night as ceiling panels vibrating so noisy - new ship?
Seatings a problem everywhere - lounge, market place, indigo and theatre. Food fair in market place and 53. Found vista for last 2 days - much better. Staff in restaurants don’t seem to be allowed to be part of your holiday - Spirit was fun- Explorer dead pan waiters. Shows poor quality- team worked hard but material terrible - what was cogs all about? Far too loud-too much visual effects and flashing lights. Oh, Spirit was 10 out of 10. Did not participate in any of the daily activities other than walking ourselves around the deck! Days at sea were dead - why no speaker - why no play by show team? Met some of our old Spirit team - Spirit is still their ship- no further comment required. Out of control is the “show your appreciation to the magnificent crew” - how many times were we asked to applaud? Leaving the ship was just as bad. Group 8 had 1000 leaving at same time to queue, get transfer bus and finally find luggage. WHY not make groups of 300 max. So view of Marella is that they have totally lost the Thomson “spirit” that made cruising so enjoyable. Sorry Marella but it’s goodbye from us
Noisy at night - vibration extremely bad when side engines on. Our cabin team were very good and never needed to ask for anything.
Looking at previous reviews this port should not be used by Marella as it cannot cope with the numbers - the fault may be the incompetence of Marella